Description

I am an experienced operations and customer service professional with a strong background in order management, sales support, procurement, and international business processes.

I started my career in the pet industry, completing vocational training as a Wholesale and Foreign Trade Specialist with additional qualifications in EU Management and Foreign Languages. Over the years, I have gained extensive experience in field sales support, key account management, and after-sales service, including repair and claims handling.

I then joined a Spanish-owned company, where I worked in Order Services for three years. During that time, I also spent one year leading and coordinating a local production team of four employees, ensuring smooth workflows and efficient production planning.

Since 2019, I have been working for my current employer. I initially focused on internal sales and customer support. After returning from a one-year parental leave in July 2025, I transitioned into procurement, where I continue to expand my expertise in supply chain and purchasing processes.

My greatest strengths are maintaining a clear overview, setting priorities, and coordinating complex processes across different stakeholders. I remain calm and solution-oriented, even in demanding situations, and I enjoy working across departments to achieve the best results.

My areas of expertise include:

National and international order management

Export documentation and international trade processes

Claims and complaint handling

Demand planning and requirements analysis

Procurement and supplier coordination

Customer and stakeholder communication

Process coordination and operational support

I am passionate about communication in all its forms and enjoy building strong relationships while ensuring efficient and reliable business operations.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Beha Innovation GmbH
Vertriebsinnendienst
LOGISTICS AND SUPPLY CHAIN
August 2019 - June 2024 (4 years and 10 months)
Freiburg im Breisgau, Germany
- Managed the complete order-to-cash process, including quotation preparation, order processing, delivery coordination, and invoicing.
- Served as the primary contact for national and international customers, with a strong focus on the North and South American markets.
- Provided professional customer support and stakeholder communication in German, English, and Spanish.
- Prepared and managed export documentation, ensuring compliance with international trade and customs requirements.
- Coordinated domestic and international shipments in collaboration with logistics providers and internal departments.
- Worked closely with sales, procurement, production, and logistics teams to ensure smooth order fulfillment and customer satisfaction.
- Utilized SAP for order management, customer data maintenance, process coordination, and reporting.
- Successfully handled customer inquiries, complaints, and special requests while maintaining high service standards and on-time delivery performance.
CRM Kundensupport Multilingual Communication Export SAP ERP
Beha Innovation GmbH
Beschaffung
LOGISTICS AND SUPPLY CHAIN
June 2025 - Today (1 year)
Freiburg im Breisgau, Germany
Monitored material requirements and inventory levels to ensure continuous supply and operational efficiency.
Created and managed purchase orders while coordinating with suppliers regarding availability, lead times, and delivery schedules.
Maintained regular communication with suppliers to ensure on-time deliveries and resolve supply chain issues proactively.
Performed invoice verification and booking, ensuring accuracy and compliance with internal processes.
Managed supplier complaints and claims, coordinating resolutions and corrective actions.
Supported inventory management activities, including stock checks and annual inventory counts.
Monitored material availability and collaborated with internal stakeholders to align procurement activities with business needs.
Maintained and updated material master data and procurement-related records within SAP.
Contributed to smooth purchasing operations through strong organizational skills, attention to detail, and cross-functional coordination.
Purchasing Support Supplier coordination Demand Analysis SAP Master Data Process Optimization
W. Diamant GmbH
Orderservice
RETAIL (LARGE RETAILERS)
September 2016 - August 2019 (2 years and 11 months)
Freiburg im Breisgau, Germany
Managed the complete order fulfillment process, from quotation preparation and order confirmation through to delivery and invoicing.
Coordinated the procurement of components and materials to ensure timely production and customer delivery.
Planned and monitored production schedules, aligning customer requirements, material availability, and manufacturing capacity.
Acted as the central interface between customers, suppliers, production, and logistics teams to ensure smooth operational processes.
Oversaw order progress, proactively identifying and resolving potential bottlenecks to maintain delivery performance.
Coordinated domestic and international deliveries while ensuring high levels of customer satisfaction.
Led a local production team of four employees for one year, managing daily operations, workload planning, and team coordination.
Improved cross-functional collaboration between production, procurement, and customer service to support efficient order execution.
Maintained a strong focus on quality, deadlines, and process optimization in a fast-paced operational environment.
Multilingual Communication Operations Coordination Team Leadership International Operations Supply Chain Coordination