About Isabelle
French
Native or bilingual
Experience
- DEEP IMPAKTPresidentJanuary 2025 - Today (1 year and 5 months)Certified RNCP coach for executives/business leaders in individual coachingThematic group coaching sessionsTrainer: design and delivery of customized training sessions in companies
- TDSynnexInside Sales RepresentativeSeptember 2022 - June 2024 (1 year and 9 months)• Retention and revenue growth of my portfolio• Customer support in their projects• Listening and directing customers to internal experts and follow-up• Revenue monitoring to identify gaps and take necessary actions to achieve my goals.
- La Poste 77Commercial Action ManagerOctober 2019 - July 2022 (2 years and 9 months)• Revenue management for the mail establishment• Management of professional counter staff and support in their skill development to improve customer experience.• Retention and revenue growth of my portfolio• Listening to customer needs and supporting them with appropriate solutions• Prospecting for new clients (phone + outreach)• Implementation of action plans with market experts
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Education
- CERTIFICATION RNCP - COACH PROFESSIONNELLE ET FORMATRICESERENITY COACH INSTITUT2025Formation au coaching professionnel - Maîtrise des méthodes de questionnement liées au coaching de performance et de l'être Formation à la formation - concevoir un programme pédagogique sur mesure et l'animer
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