Freelancer profile translated to English.

Description

With over 10 years of experience in business development and customer relations (notably at Orange, working with SMEs and large accounts), I now support companies looking to boost their growth without increasing their headcount.

🎯 My goal: to help you transform your business opportunities into concrete results, while offering your clients a smooth and professional experience.

What I do:

• Development and implementation of B2B prospecting strategies

• Development and retention of client portfolios

• Outsourcing of the sales function (prospecting, follow-up, closing)

• Optimization of the sales process and support for internal teams

What I bring:

• A strong customer-centric culture and fluid communication

• Sales rigor acquired in the field

• Adaptability to any type of sector or company size

• Positive and proactive energy, focused on results and customer satisfaction

🚀 For whom?

👉 Startups in growth phase

PMEs looking to structure or energize their sales force

Entrepreneurs who want to delegate their prospecting to focus on their core business

I favor long-term collaborations, based on transparency, trust, and performance. My ambition: to build a portfolio of partner clients, grow with them, and become a true external sales relay.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Orange
Account Manager
TELECOMMUNICATIONS
September 2023 - Today (2 years and 9 months)
Montpellier, France
Proactive outreach to a portfolio of 500 clients: prospecting new clients by phone and in person, retaining existing clients. Sales and pipeline monitoring and increasing: daily monitoring and analysis of sales and pipeline. Quarterly sales strategy implementation. Collaboration with client IT departments: cross-functional work with various company stakeholders, meetings, video calls/teams. Analysis of client situation and needs: personalized advice with tailored solutions, support for new uses (cybersecurity, digitalization).
Sales Performance Autonomy and adaptability Customer culture Enjoyment of challenges Revenue management
Orange
Proactive Customer Relations Officer
TELECOMMUNICATIONS
January 2019 - January 2023 (4 years)
Proactive telephone contact with a portfolio of 600 clients: prospecting new clients, retaining existing clients. Sales and pipeline monitoring and increasing: daily monitoring and analysis of sales and pipeline. Close collaboration with client IT departments: cross-functional work with various stakeholders. Analysis of client situation and needs: personalized advice with tailored solutions.
Orange
Professional/SME Agency Customer Advisor
January 2015 - January 2019 (4 years)
Telephone reception for Professional/SME clients: active listening, understanding client needs and concerns. Technical support: diagnosing and resolving user issues. Information and advice: providing clear information on services, prices, and promotions. Customer loyalty: working to ensure customer satisfaction to encourage brand loyalty. Complaint management: handling complaints effectively and professionally.