Isabelle Pelmar

Client Support & Sales Administration Assistant with over 10 years of experience in B2B, specializing in order management, invoicing, dispute resolution, credit notes, and processing large volumes of requests.

Experienced in demanding environments (major accounts, industry, professional equipment), I am comfortable with CRM tools like Salesforce and adapt quickly to SaaS and billing tools.

• Complete order management (quotes, invoices, shipping follow-up, reminders)

• Multichannel Client Support / After-Sales Service (email, chat, platform…)

• Administrative management (file tracking, updates, organization)

• Operational Back-Office (process restructuring, optimization)

• Occasional or continuous assistance according to your needs

• Confidentiality, rigor, and responsiveness in all circumstances

• 10+ years of experience in customer relations and Sales Administration

• High autonomy – complete management, without constant supervision

• Organization, fluidity, precision

• 100% remote work – mastered collaborative tools

• Results and customer satisfaction oriented

I will relieve you of time-consuming tasks so you can focus on growing your business.

My goal: to offer your clients impeccable service while stabilizing your internal operations.

🔹 Client Support / After-Sales Service

From €280 / day

Management of client tickets and requests

Follow-up of disputes and complaints

Multichannel client relations

Adherence to response deadlines

🔹 Sales Administration Support

From €300 / day

Order management

Administrative back-office

Post-sales client follow-up

Internal coordination

🔹 Operational & Organizational Support

From €320 / day

Process structuring

Implementation of procedures

Optimization of workflows and tools

Discovery Package: €350