Isabelle Henry

Customer Relations Training, Patient Relations, Physical and Phone Reception, Telemarketing, Telesales, Constructive Negotiation, Communication, Conflict and Complaint Management, Public Speaking, Relational Intelligence, Time Management in Sales, Negotiation, and Management. References: CERP Rhin Rhône – ICM – EPSILOG – PHARMAT - ALTRAD – TPE – PME – ETS IGUAL CPAM LOZERE – YELLOH VILLAGE – COMAT ET VALCO – SEPTEO – ACCOR - THERMES BALARUC - BAZARLAND – WEDA – CONEXIO TELECOM – CAMERON – KEYCE ACADEMY – INSTITUT SAINT PIERRE

Lectures in business schools for training in commercial negotiation, customer relations, and management; BTS / Bachelor level.

Recruitment, training, and management of a team of 12 inside sales representatives. Development, implementation, and monitoring of telephone sales activities. Set up of the call center, recruitment, training, and management of the team. Management of the network of independent direct sales representatives nationwide (500 representatives). Support for starting a teleservices activity. Call center setup. Creation and implementation of advertising materials - Deployment of sales activities.