Isabelle D.

Our Specialties:

- Agile Management of Changes in Public or Private Corporate Entities (Creation, Takeover, Reorganization)

- Uniting, Motivating and Engaging your teams in your Company projects

- Putting all the odds in your favor to guarantee your success!

- Developing your managerial skills and those of your teams,

- Facilitating Human Transformations and the implementation of managerial innovations Our differences, Your benefits:

- Knowing how to launch your project by integrating it into your overall strategy

- Knowing how to maintain your productivity and guarantee its operational delivery.

- Knowing how to support you according to your needs, your context and your budget.

- Knowing how to provide "background" support to enable your company, through engaged, supportive teams, to co-create your results by establishing autonomous operation.

- Knowing how to develop your Managers' skills to combine performance and well-being at work

Want to go further? Contact us!

Tel: 06.68.19.27.87 mail: [email protected]

In a market where GROUPAMA had been a leader for years and was undergoing significant changes, it was important to ensure the best for our clients. Therefore, a reorganization that led to the merger of a Technical Management Department and a Remote Customer Service Department was decided. My Challenge: Mobilize the stakeholders of the two existing teams to create a new role, a new scope of activity to ensure the success of this Corporate project.

Following the successful creation and implementation of the Customer Service for Public Local Authorities, I was appointed Project Manager for the Creation of the Customer Service for Associations. (Coordination of various company departments and management of organizational priorities, communication, IT management, telephony, HR management, ...) as well as regular reporting to the Board members. Upon project launch, I became Head of this second Department to ensure its long-term success. Installing the best customer service and providing technical support to distribution networks to facilitate territorial anchoring, as well as developing a very profitable market, are the challenges that my team and I have successfully met.