Freelancer profile translated to English.
Back to original languageAbout Isabelle
Over 16 years of experience in project coordination, administrative management, and process improvement.
I support companies in structuring their projects, streamlining their organization, and implementing steering tools that facilitate collaboration and decision-making.
A true interface between business units, IT teams, and partners, I ensure project coordination from scoping to deployment, while adhering to objectives, deadlines, and team buy-in.
Throughout my career, I have coordinated strategic CRM projects, led organizational transformations, facilitated business workshops, gathered requirements, drafted functional specifications, managed testing until go-live, and deployed Salesforce solutions (Sales Cloud, Service Cloud, and Marketing Cloud).
Beyond project management, I bring a structuring perspective that clarifies priorities, streamlines stakeholder communication, and transforms complex issues into concrete, pragmatic, and sustainable solutions.
My goal is not just to coordinate a project, but to enable teams to move forward with greater clarity, fluidity, and efficiency.
English
Fluent
German
Conversational
Remote only
Primarily works remotely
Experience
- Corsair internationalCRM Project ManagerTRAVEL AND TOURISMJune 2017 - January 2022 (4 years and 7 months)Rungis, FranceManagement of CRM projects, from scoping to go-live, in coordination with business units, IT, and partners.
- Management of CRM projects, from scoping to go-live.
- Facilitation of business workshops and drafting of functional specifications.
- Coordination of the redesign of the customer portal and complaint handling processes.
- Automation of marketing campaigns and optimization of CRM processes.
- User training and change management support.
- Management of functional testing and anomaly tracking until go-live.
- Creation of dashboards and monitoring indicators.
- Support for business units in adopting new CRM tools.
- Corsair InternationalCRM & Loyalty Project OfficerTRAVEL AND TOURISMJune 2014 - June 2017 (3 years)Rungis, FranceParticipation in Salesforce deployment and team support.
- Key user for the Salesforce project.
- Coordination of training and creation of user materials.
- Functional interface between business units and developers.
- Participation in scoping workshops and requirements gathering.
- Corsair internationalCustomer Relations Officer - Station AgentTRAVEL AND TOURISMSeptember 2009 - June 2014 (4 years and 9 months)Rungis, FranceManagement and evolution of the loyalty program.
- Management of the loyalty program's evolution.
- Functional administration and operational monitoring of the program.
- Gathering business needs and defining functional evolutions.
- Analysis of loyalty indicators and improvement recommendations.
- Optimization of customer journeys and user experience.
- Participation in the migration project to Salesforce.
Recommendations
Be the first to recommend Isabelle
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Bachelor Interior ArchitectBachelor Architecte d'intérieur
- Certificate in Organization & Management Consulting2020Certificat Conseil Organisation & Management