Freelancer profile translated to English.
Back to original languageAbout Isabelle
I intervene when operations become complex, teams are exhausted, and customer experience starts to degrade.
Unclear processes causing daily friction, operational overload preventing reflection, misalignment between logistics and customer service, wasted time, money, and energy: these are usually the warning signs I observe before starting assignments.
My approach is concrete, pragmatic, and field-oriented. It is based on a precise diagnosis of bottlenecks, clear structuring of roles and processes, optimization of customer journeys in line with operational capabilities, and support for teams in implementing change.
I intervene in various formats depending on the challenges:
– Ad hoc audit and diagnosis
– Structuring or transformation missions
– Transition management or part-time support
The goal is always the same: streamline operations, reduce the mental load of teams, and restore controlled customer relationships.
Based in Mauritius, I work exclusively remotely across European time zones, with high reactivity.
I also offer a "Flow & Experience" Flash Diagnosis, intended for organizations experiencing recurring irritants (delays, errors, overcosts) without clearly identifying the cause. This short, direct, and unfiltered audit is performed 100% remotely.
The method relies on analyzing data and flows (ERP/WMS indicators), a virtual field immersion to observe the actual organization of workstations and tools, as well as interviews with operational teams to capture the reality on the ground and managerial obstacles.
The deliverable, within seven days, is a recommendation report including a map of dysfunctions and a plan of five priority actions with immediate impact on the organization and profitability.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- ID LogisticsHead of Logistics & Customer Relations Department (Auchan Service Provider)LOGISTICS AND SUPPLY CHAINJuly 2015 - October 2020 (5 years and 3 months)Lille, FranceOperational and strategic management of a profit center for the Auchan client (64 stores).Management & Performance: Led a team of 30 people. Implemented AIC (Animation à Intervalle Court) to optimize productivity and engagement.Customer Success & Quality: Rigorous analysis of non-quality, strategic reporting, and KPI management to ensure service excellence for the end customer.Flow Management: Optimization of loading and shipping in just-in-time flows.Agility: Management of peak activity periods (seasonality) through controlling temporary recruitment and adjusting the budget.
- DamartHead of Logistics Department (Picking & Packing)LOGISTICS AND SUPPLY CHAINJune 2010 - August 2015 (5 years and 2 months)Hem, FranceLarge-scale Management: Supervised 40 employees in a high-paced environment.Agility & Seasonality: Operational management of annual peak activity and optimization of human resources.Supply Chain: Strategic management of packaging stock and optimization of packaging processes to ensure customer promise.
- REXELHead of Receiving & Stock (24,000 m² Platform)LOGISTICS AND SUPPLY CHAINFebruary 2007 - September 2010 (3 years and 7 months)Dourges, FranceManaged the Upstream department for a leader in electrical distribution.Major Project Management: Operational management of the site transfer (moving from 7,000 to 24,000 m²).Management: Supervised 30 employees (including 3 team leaders). Full HR management (scheduling, payroll, staffing).Stock Expertise: Implemented rolling inventories and improved the reliability of flows (receiving & quality control).
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Education
- TSMELAFT-IFTIM2000Formation supérieure certifiante axée sur le pilotage et l'optimisation des flux logistiques : Gestion d'entrepôt : Optimisation du stockage, gestion des réceptions, préparation de commandes et expéditions. Transport : Planification des tournées et gestion des prestataires de transport. Méthodes : Mise en place d'indicateurs de performance (KPI), implantation de sites et amélioration de la productivité. Management : Gestion d'équipes opérationnelles et hygiène/sécurité (HSCT).