About Isabelle
French
Native or bilingual
Experience
- Job&Talent : Prestataire de services RH & intérimProject Manager & Management SupportHUMAN RESOURCESOctober 2017 - Today (8 years and 10 months)Saint-André-de-Corcy, FranceProjects completed:Creation of a recruitment tool,Creation of a group HRIS,Creation of a training tracking application,Creation of internal tools for tracking equipment and companiesImplementation of an employee safe: dematerialization of payslips and contractsMigration of payroll, contracts, and invoices ERP,Support the business in defining needs and organizing its projects• Planning, Coordination of business, IT, and service provider stakeholders• Organization and facilitation of project committees• Change management and user training• Business requirements gathering and formalization• Writing of specifications and functional specifications• Acceptance testing, testing, and functional validation• Tool configuration (ERP, business software...)• Functional support: Incident/ticket management, User relations, Problem analysis and resolutionAssist the CIO in managing and monitoring operations• Monitoring project progress and creating dashboards for better activity tracking• Monitoring IT budget and costs: projects, suppliers, service providers, and financial element control• Generation of monthly re-invoicing elements• Act as the interface with various suppliers and service providers• Internal relations with all group departments• IT equipment tracking
- SogetiPMODIGITAL AND ITNovember 2014 - July 2017 (2 years and 8 months)Lyon, FranceClient: SNCF (Service Center, 140 people)Project / Context:Service center with 140 employees, tasked with improving operational performance, ensuring reliable activity monitoring, and supporting project managers in a context of high volume and strict service level agreements (SLAs).Activities:• Design and implementation of dashboards for activity monitoring.• Deployment of Lean Management: workshop facilitation, material creation, structuring of rituals (daily meetings).• Invoicing monitoring and financial element control.• Cost monitoring• SLA management and maintenance.Project Environment:Excel, Clarity, Trello
- SogetiMOA SupportPUBLIC SECTOROctober 2011 - November 2014 (3 years and 1 month)Lyon, FranceClient: France Travail (UNEDIC)Project / Context:Participation in national transformation projects, including telephony migration and dynamic display deployment in France Travail agencies.Objectives: harmonize tools, secure deployments, and support users through a large-scale change.Activities:• Qualification, formalization, verification, and validation of functional requirements with business departments• Planning and coordination of migration phases• Facilitation of kickoff meetings and milestone tracking• Design of user materials and change management support• Stakeholder relationship managementProject Environment:IP Telephony, Mantis
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Education
- IUP CommerceUniversité Paris XII2004
- BTS Assistant Manager of SMEsPigier2002
Certifications
- Web Developer CertificationOpenClassrooms2023
- Data Science & AI for Business CertificateMines Paris-PSL x Skema Business School2026