Freelancer profile translated to English.

Description

I am a versatile outsourced assistant, dedicated to easing the burden on merchants and entrepreneurs who do not have the capacity or need to hire a full-time or part-time employee.

My goal is to allow you to refocus on the core of your business by taking charge of:

Administrative support (organization, document management, etc.)
Financial support (invoicing, follow-ups, cash flow monitoring, etc.)
Specific network management (sector-specific procedures, partner relations, etc.)

I offer a flexible, economical, and tailor-made solution, acting as your trusted partner to ensure the fluidity of your operations and support your development. Whether for a one-off mission or regular support, I adapt to your needs.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Nantes (up to 50km)

Ville de Thouaré-sur-Loire
Local Urban Management Officer
June 2025 - August 2025 (3 months)
Thouaré-sur-Loire, France
Tasks related to user reception and follow-up:

- Receive and listen to residents' requests, whether in person, by phone, or by email.
- Qualify requests: distinguish between reports that fall under GUP (cleanliness, roads, etc.) and those that fall under other departments.
- Record reports in a database or tracking software to ensure traceability.
- Inform users about the handling of their request and provide resolution timelines.
- Act as a liaison between users and competent departments.
- Close cases after the problem is resolved and inform the user.

Coordination and field tasks:

- Conduct neighborhood tours to identify malfunctions.
- Transmit intervention requests to technical departments.
- Participate in technical meetings to coordinate the actions of different departments (ASVP, sanitation, green spaces, etc.).
- Write activity reports or summary sheets for management.

Administrative tasks:

- Manage the reporting database: update, status tracking, statistics generation.
- Write internal memos for departments or letters to residents.
- Monitor urban management tools and internal procedures.
- Participate in the creation or improvement of procedure sheets to centralize data.
Administrative Management Customer Relations Data Analysis Statistics Procedure Writing
Organize by Viseeon Nantes
Administrative Management Coordinator
December 2023 - Today (2 years and 8 months)
Nantes, France
- Invoicing follow-up
- Digital (DMS) and paper filing
- Customer relationship management
- Implementation of new business tools
Administrative Management Filing and Archiving Customer Relations Budget Monitoring
Iris et Astrée
Versatile Assistant
September 2022 - Today (3 years and 11 months)
Nantes, France
I help entrepreneurs with:
• administrative management,
• communication,
• IT,
• and event organization

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Personal Development
Neuro Business School
2021
développement personnel
CQP ALS AGEE, Sports Coach
Forma' FSCF Institute
2020
CQP ALS AGEE, coach sportif

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Isabelle André

Business Management Coordinator

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