About Isabel
English
Fluent
Spanish
Native or bilingual
French
Fluent
Italian
Basic
German
Basic
Experience
- CUSTOMERTOPSenior Executive Meeting Coordination AgentJanuary 2023 - Today (3 years and 6 months)Madrid, Spain• • Coordinate and schedule high-level professional meetings for corporate clients across multiple markets.• • Handle multilingual communications in Spanish, English and French, ensuring B2B client satisfaction.• • Streamline coordination processes, reducing response times and improving client experience.• • Informal team lead for onboarding new agents and resolving complex escalations.
- AMAZON SPAINB2B Customer Service Representative (EN / FRJanuary 2020 - January 2021 (1 year)Spain• • Managed corporate client queries and escalations across three languages in a high-volume environment.• • Maintained high customer satisfaction scores through efficient issue resolution.
- TURBADO ES (eShop)Customer Service Agent (FRJanuary 2018 - January 2019 (1 year)Alicante, Spain• • Provided customer service for the European market in French and Spanish, handling queries and resolving issues on an e-commerce platform.• • Maintained high quality and customer satisfaction standards in a multichannel support environment.
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Education
- Higher Diploma in Executive Assistance(ILERNA2025Higher Diploma in Executive Assistance
- Bachelor's DegreeUniversitat Oberta de Catalunya (UOC)2026Bachelor's Degree