Freelancer profile translated to English.
Back to original languageAbout Ionut
Skilled in customer relations and with an innate ability to understand my interlocutor, I am able to target their needs and the strategies to develop to adapt my current offer to the desired project, and thus build a relationship of trust by being attentive, practical and direct in the project's needs and applying commercial strategies to directly segment the project towards SEO referencing, integrate automated tools or simply provide a free audit to guide the client towards competent companies.
Therefore, with multiple skills and strong customer relations, I am your ideal business partner to develop your digital project and bring the desired unique value
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- beezewebWeb DeveloperCONSULTING AND AUDITSApril 2023 - Today (3 years and 1 month)Cravanche, Francefor small and medium-sized enterprises (SMEs). Our expertise covers SEO optimization, social media management, and website redesign, using tools such as Google Analytics, Google Fonts, Elementor, and WordPress. We are committed to improving our clients' online visibility and helping them achieve their digital marketing goals. At Beezeweb, we make it a point of honor to offer innovative solutions that meet the unique needs of our clients and promote their business success.
- TeleperformanceCustomer AdvisorSeptember 2021 - February 2024 (2 years and 5 months)Belfort, FranceDuring this period, I refined my communication and problem-solving skills, offering high-quality support to a diverse clientele. My role consisted of managing customer requests, resolving issues effectively, and ensuring their satisfaction. I excelled at managing multiple tasks and adapting to various client needs, thus contributing to the team's overall success. This experience strengthened my ability to work under pressure and provide exceptional service.
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Education
- Higher Technician Certificate in Negotiation and Digitalization of Customer RelationsOpenclassrooms2023Certificat de Technicien Supérieur en Négociation et Digitalisation de la Relation Client