Iona Baylere

As assistant manager at the Esprit Nomade store in Martinique, I played a key role in human capital management. My responsibilities included recruitment, developing internal policies, managing personnel files, and coordinating training and professional development. I worked to create a positive work environment, fostering internal communication and effective conflict resolution. Additionally, I developed a marketing plan within the company to promote its development on social media. My commitment helped strengthen the team bond and promote a company culture aligned with Esprit Nomade's values.

Experienced receptionist in events and corporate environments, with expertise in client reception and orientation. Significant experience at Capgemini in managing the reception desk, ensuring a warm and professional welcome for visitors, and providing quality service for an optimal customer experience.

Welcoming and advising a diverse clientele within the Home & Cook store. Complete sales management: reception, listening to needs, presentation and demonstration of kitchen and household appliances, argumentation and closing. Regular achievement of individual and collective sales objectives. Stocking, restocking, and merchandising of products. Handling payments, returns, and customer complaints with professionalism and calm. This experience allowed me to develop my sales skills, my customer service orientation, and my ability to work in a team in a dynamic and demanding environment.