Name: Customer Delivery Lead - FinTech/Payments
Price: 400 EUR
Availability: InStock

Languages

Romanian
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Cluj-Napoca (up to 50km)

Endava
CUSTOMER DELIVERY
July 2024 - Today (1 year and 11 months)
Cluj-Napoca, Romania
Worldline Payments Solutions | Ikea program | Europe
Domain: Payments Integration | Retail Point-of-Sale (POS) Payment Systems | FinTech
Responsibilities:
• Provide hands-on support to Delivery teams during Pre-Prod and Pilot/Prod phases, and to clients during
UAT and Production Pilot phases.
• Manage incidents, emergencies, and crises by prioritizing effectively and escalating when necessary to
ensure timely arbitration and resolution.
• Establish, communicate, and commit to delivery schedules with clients, factoring in risks, dependencies,
and appropriate contingency buffers.
• Produce clear, concise, and actionable weekly and monthly reports for management, supported by
shared tracking spaces and review meetings.
• Define, own, and maintain a realistic end-to-end implementation roadmap, from discovery to
deployment, covering new features, bug fixes, and internal maintenance.
• Track and control binary releases, ensuring the correct versions (features and fixes) are deployed to the
appropriate environments at the right time.
• Coordinate and monitor multiple development squads to keep delivery on schedule and manage
production issues identified across all testing phases.
• Oversee and monitor checkout and integration workflows to ensure stability and performance.
• Proactively identify and anticipate risks related to scope, clients, technical constraints, resources,
dependencies, and prerequisites.
• Plan and ensure knowledge transfer, support rollout activities, and enforce adherence to team and
company processes (IAM, CAB, Integration team processes).
• Organize and actively participate in internal (Agile) and external (client) governance and follow-up
meetings. Use and maintain delivery and tracking tools such as JIRA, Confluence, with daily updates as needed.
• Demonstrate a professional, ethical, and solution-oriented mindset, with honest, respectful, and effective
communication, setting an example for the team.
Endava
TECHNICAL INTEGRATOR
May 2022 - July 2024 (2 years and 2 months)
Cluj-Napoca, Romania
Worldline Payments Solutions | Ikea program | Europe
Domain: Payments Integration | Retail Point-of-Sale (POS) Payment Systems | FinTech
Responsibilities:
• Deploy and oversee application releases and customer solutions across Pre-Production, and Production environments.
• Execute end-to-end (E2E) and component-level integration testing, aligned with customer configurations
and Functional Requirement Specifications (FRS).
• Document and capitalize work through test plans, test reports, and integration/production best practices.
• Create, maintain, and update integration, installation, and deployment documentation.
• Ensure upgrades, maintenance, and stability of Acceptance, Pre-Production, and Production
environments.
• Participate in customer discussions to explain solutions and technical choices when required.
• Perform first-level investigation and troubleshooting of integration and deployment issues.
• Support Project Managers during customer deployments, as needed.
• Configure application packages and configuration files for servers and terminals.
• Design and maintain standardized templates for server and terminal configurations.
• Support the definition and production of customer-specific configurations.
• Ensure effective inter-team and customer communication to orchestrate integration and acceptance
phases.
• Gather and analyze technical data to define system requirements and constraints.
• Define and implement integration strategies across heterogeneous operating system environments.
• Research, evaluate, and recommend systems, equipment, and technologies based on organizational and
client needs.
• Assist with the maintenance and support of hardware and software infrastructures.
• Produce technical documentation including instructions, engineering plans, technical designs, and system
integration deliverables.
• Work directly with clients, on-site or remotely, providing installation, configuration, consulting, and training.
Endava
END-TO-END SOFTWARE ENGINEER
November 2019 - May 2022 (2 years and 6 months)
Cluj-Napoca, CJ, Romania
Worldpay Payment Processing & Gateways
Domain: Payment Acquiring | Banking | Worldpay Platforms
Responsibilities:

Database & Batch Processing: Use Oracle SQL for database validations and batch processing; leverage
Control-M to execute complete E2E flows.
• Perform end-to-end (E2E), integration, functional, and manual testing, ensuring high-quality delivery of
solutions.
• Proficient in JIRA, Rally, Clarity, and ALM for project tracking, defect management, and reporting.
• Certified in Scaled Agile Framework (SAFe); actively develop user stories, test cases, and acceptance
criteria for manual E2E validations.
• Supported root cause analysis for production incidents and complex integration defects
• Contributed to continuous improvement initiatives within the Agile Release Train
• Maintained visibility of quality metrics, risks, and test progress for stakeholders
• Served as a reference point for integration and payment lifecycle topics across teams
• Supported onboarding and growth of junior QA engineers