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Intissar AhsissenIA

Intissar Ahsissen

AMOA/ Product Owner

€600/day
Puteaux, FR
8-15 years
ITIL V3
Scrum
Project Governance
Release Management
Cross-functional Coordination

Average response time: 1 hour

Freelancer profile translated to English.
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About Intissar

Rigorous, open-minded and versatile consultant with strong analytical and writing skills. 9 years of experience in several business sectors for clients based in France and abroad. With excellent interpersonal skills, I am committed to supporting business and IT teams in their digital transformations while guaranteeing the quality, deadlines and performance of the delivered solutions.

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Puteaux (up to 50km), Courbevoie (up to 10km)

Experience

  • BNP Paribas - CIB
    IT Project Manager – Business Analyst / Product Owner
    March 2020 - May 2026 (6 years and 2 months)
    Montreuil, France
    Context: Connexis Supply Chain Finance (SCF), an international e-banking platform for BNP Paribas.

    • IT development piloting (Build & Run)

    • Gathering and analyzing business needs

    • Facilitating workshops with business teams

    • Backlog management and prioritization

    • Writing functional specifications and User Stories

    • Defining acceptance criteria

    • Coordinating Product, Development, QA, Support, and Production teams

    • Piloting functional testing (UAT)

    • Preparing and monitoring production releases

    • Monitoring production incidents and coordinating corrective actions

    • Facilitating project committees and reporting

    • Monitoring KPIs, SLAs, and continuous improvement

    Environment: Agile Scrum, JIRA, Confluence, SQL, Oracle, ServiceNow.
    SQL Jira & Confluence Service Now Product Owner Agile Method
  • Michelin
    Business Analyst / Technical AMOA
    September 2017 - February 2020 (2 years and 5 months)
    Clermont-Ferrand, France
    Context: Support and evolution of critical logistics applications (ERP Sage X3 / Géode) in an international environment.

    • Gathering and analyzing business needs

    • Coordinating functional and technical teams spread across France, Canada, India, and Morocco

    • Managing the backlog of incidents and change requests

    • L2/L3 application support for critical applications

    • Incident analysis and coordination of their resolution

    • Participation in production releases and post-deployment monitoring

    • Change Management piloting and user support

    • Writing functional documentation and conducting training sessions in English

    • Application monitoring with Nagios and Splunk

    • Impact analysis, priority management, and continuous improvement

    Environment: Sage X3, SQL Developer, Oracle, Nagios, Splunk, ServiceNow, Agile, ITIL.
    Cross-functional Coordination Application Support Functional Analysis Incident Management ITIL V3

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Education

  • State Engineer in Computer Science, SI Option
    National School of Applied Sciences
    Ingénieur d'Etat en Informatique, Option SI et
  • Scrum Master PSM1 Formation Prince2 foundation ITIL V3 foundation Formation professionnelle certifiante.
    Scrum Master PSM1 Formation Prince2 foundation ITIL V3 foundation Formation professionnelle certifiante.

Certifications

  • ITIL V3
    AXELOS Global Best Practice
    2018
  • Scrum Master
    International Scrum Institute™ (Scrum Institute)
    2019

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