Innoris Castilla

Accounting Administrative Assistant with over 12 years of experience in customer service and 3 years of experience at McDonald's, performing in customer service, sales, and digital channel management. I have solid experience in administrative support, process management, working with systems, information control, and a focus on service excellence. I am organized, proactive, responsible, and results-oriented, with a high capacity for working under pressure and continuous improvement of the customer experience.

Responsible for supporting the administrative, operational, and financial management of the store, ensuring control of cash processes, document handling, and compliance with internal procedures. Active participation in sales supervision, inventory control, and customer service, contributing to the smooth operation of the point of sale.

Previous experience in Customer Service (12 years)

In-person and digital customer service.

Basic administrative management and operational support.

Information recording and control.

Coordination and follow-up of requests.

Focus on customer satisfaction and achievement of objectives.