About Innocent
French
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Experience
- BPCE PAYMENT SERVICESIS ArchitectSeptember 2023 - March 2024 (6 months)The MaCX program (Maximize Customer Experience) is aimed at both employees and customers (Back Office, Middle Office of the group's financial institutions and external to the group) and covers all types of requests outside of commercial matters: Requests, complaints, Incidents, and Authorizations. It aims to improve the management of these requests with the ultimate goal of replacing the current SOLLIS tool (based on ServiceNow). Below is the scope of my activity on the scoping part:
- Contribution to the management of the MaCX program to optimize the management of complaints and incidents (BPCE PS ecosystem)
- Mapping of the existing IS ecosystem
- Management of the publisher selection (Salesforce, Zendesk, ServiceNow)
* Development of a decision matrix based on several criteria (functional requirements, technical requirements, Build and RUN cost, References, Demos...)* Coordination of the different presentations from the three publishers (Salesforce, Zendesk, ServiceNow)* Development of the various SaaS solution files* Presentation of the different solutions to the program team and the various BPCEPS managers* Analysis and selection of the solution based on the decision matrix- Writing of the target architecture document (DAT) based on Salesforce Service Cloud
- Presentation of the architecture document to the various architecture committees for validation
- Management of technical workshops related to the target solution's (Salesforce Service Cloud) interfaces with the rest of the ecosystem
In parallel with this work on the MaCX Program, I was also involved in other projects, including:- the study on the choice of a tool to serve as a single repository connecting business-IT-risk-data. MEGA HOPEX was on the list of tools with its different modules:
- Louis VuittonDelivery ManagerLUXURY GOODSSeptember 2022 - February 2023 (4 months)Since 09/2022 LOUIS VUITTON – E-commerce Mobile Application Delivery ManagerWithin the IT Department, in the dedicated LVAPP team, my scope of activity covers the entire application manufacturing cycle (from development on Android and iOS to production) with the objective of reducing time to market coupled with delivery quality and security. To achieve this, my main missions for delivery management are as follows:
- Understanding the challenges of the luxury sector, LV's strategy and needs
- Close collaboration with application teams structured in an agile "SQUAD" organization (with 35 developers, 9 QA, 4 PO, 4 PPO, 3 SM, 1 SRE, and 1 IT Lead)
- Contribution to subject prioritization with POs and PPOs
- Contribution to the preparation of the PI Planning event and management of periodic synchronization meetings
- Close collaboration also with other LV Squads (providers of APIs consumed by LVAPP)
- Identification of risks inherent in dependencies and interdependencies between Squads (LVAPP and/or LV) and contribution to corrective measures and necessary trade-offs to achieve objectives
- Release management:
* Release planning and monitoring of compliance with it* Identification of app and BO versions for each release* Monitoring of Sanity Checks and NRTs with QA* Go/NoGo for app submission and publication on the various stores (App Store, Google Play, Huawei AppGallery)* Release notes with the QA lead- Improvement of the DevSecOps strategy (CI/CD with the Bitrise platform, coupling with Sonarcloud and Oversecured for quality and security needs respectively) to ensure delivery quality and reduce time to market
- Collaboration with SRE for the integration of Dynatrace in PROD for observability and monitoring needs:
- KEOLIS LILLE METROPOLEHead of Digital FactoryTRANSPORTATIONApril 2021 - August 2022 (1 year and 5 months)04/2021 – 08/2022 KEOLIS LILLE METROPOLE (KLM) – Head of Digital FactoryWithin the IT Department, the Head of the Digital Factory ensures the evolution and consistency of the company's information system in compliance with its objectives and internal and external constraints. Below are the missions I was responsible for:
- Management
* Leading, monitoring, and supporting a team of technical project managers, Tech Leads, and developers (15 people)* Organization and facilitation of various rituals from the Agile Scrum method* Communication of visibility to the teams involved in projects* Coordination and challenging of all internal stakeholders (IT and other Departments) and external stakeholders (TMA, other partners...)* Contribution to recruiting new talent- Delivery Management
* Understanding the challenges of the transport sector, KLM's strategy and needs* Prioritization of subjects in consultation with the CODSI, Operations & RUN teams* Feasibility study of projects* Identification of project risks and contribution to corrective measures and necessary trade-offs to achieve objectives* Definition of the project deployment strategy with particular attention to their orchestration (development, testing, production deployment)* Release management with particular attention to the correct versions of the various artifacts...* Identification of improvement opportunities through regular technological monitoring* Participation in change management (communication, training, and support for users and RUN teams in application adoption)* Contribution to the implementation of a DevSecOps Roadmap (Containerization, CI/CD, Security, Monitoring/Supervision) to ensure delivery quality and reduce time to market- Project portfolio management:
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Education
- EuroMaster in New Information and Communication TechnologiesCITCOM (Subsidiary of France de Telecom)2000
- Specialized Master in "Design, Mechanics, and Environment"E.N.S.A.M (National School of Arts and Crafts / Chambéry)1998