Inmaculada Ramos

During my time at Tragsatec, I carried out intensive technical work focused on document management and information integrity, fundamental roles in ensuring efficiency in institutional environments. Among these were INE, Delegations of Fomento and Vivienda, Igualdad, Sanidad, and the Municipal Board of Málaga.

My performance covered the following critical areas:

Document Management and Verification: I was responsible for the exhaustive preparation of files, ensuring that each document complied with established regulatory standards.

Data Analysis and Quality Control: I performed technical checks of reports, applying a rigorous filter to detect errors and incidents in the data.

Data Cleaning and Structuring: I executed data cleaning processes to optimize databases, ensuring their reliability and operational usefulness.

Requirements Management: I processed official requirements with precision, maintaining traceability and order in the processed documentation.

Digitization: I transformed physical files into digital formats, facilitating accessibility and efficient information storage.

User Support: I provided direct support both in person and by phone, resolving incidents with a focus on service quality and effective query resolution.

This experience at Tragsatec allowed me to perfect my ability to handle large volumes of information with rigor and precision, skills that I now successfully apply in administrative and data management.

During my professional career at El Corte Inglés, I developed a customer service methodology based on operational excellence, proactivity, and conflict resolution under high pressure. My performance in key departments such as Books, Small Appliances, and Toys allowed me to consolidate critical skills for managing demanding environments.

In Books, my focus was on managing a complex catalog and providing personalized attention, transforming technical recommendations into a tool for customer loyalty and achieving ambitious sales targets by department. The ability to analyze reader needs, combined with rigorous stock control and replenishment, were fundamental pillars for maintaining service quality during periods of high turnover.

In Small Appliances, the demand shifted towards technical advice and value argumentation. Here, customer satisfaction depended on my ability to explain complex technical specifications in a simple way, aligning user needs with the highest performing solutions. This role required strict adherence to cross-selling objectives and impeccable management of warranties and after-sales service.

Finally, in Toys, I faced the challenge of extreme seasonality and managing large crowds. Under these conditions, incident resolution became my main competitive advantage: I turned tense situations into opportunities to demonstrate professionalism, applying mediation protocols that guaranteed both company policy and full end-user satisfaction.

For 12 years, I worked as Head of Administration in an import/export company, assuming comprehensive responsibility for financial operations and team leadership. This role consolidated my command skills, rigor in managing capital flows, and strategic vision essential for business control in a global market.

My work focused on comprehensive financial management, leading the complete cycle of purchases and sales. I supervised the financial supply chain and reconciled international operations, ensuring compliance with accounting and tax standards. Payment and collection management was a critical pillar: I implemented risk control protocols and deadline tracking that ensured liquidity and optimized margins, minimizing the impact of market fluctuations.

As a team leader, my focus was on operational efficiency and talent development. I managed a multidisciplinary staff, setting clear objectives and ensuring that each member worked with autonomy and precision. My leadership is based on organizing processes to maximize effectiveness and reduce errors. I fostered an environment where communication and data structuring were the basis for agile decision-making.

Key skills developed:

Treasury Management and Cost Control: Analytical view of cash flow and profitability.

Team Leadership: Ability to maintain group performance under high demands.

Regulatory Compliance: Handling complex documentation, customs management, and taxation.

Strategic Vision: Task optimization through technology and ensuring solvency.

My career has given me advanced technical insight and a calm demeanor when facing high responsibility. I am a professional accustomed to managing with precision and a total focus on results, values that I now offer to new projects.