Freelancer profile translated to English.

Description

I help small businesses, personal brands, and local businesses improve their digital presence, organize their communication, and practically apply artificial intelligence to their processes.

I am a certified Community Manager and Artificial Intelligence Consultant. My experience of over 20 years in customer service has allowed me to develop very useful skills for the digital environment: close communication, active listening, problem resolution, organization, responsibility, and knowledge of real customer needs.

I can help you with projects involving:

Instagram, Facebook, and LinkedIn management.

Editorial calendar planning.

Content writing and social media texts.

Creation of simple and professional designs in Canva.

Community management and digital customer service.

Creation of assistants and chatbots with artificial intelligence.

Automation of tasks and processes with no-code tools.

Information organization, data analysis, and report generation.

Creation of prompts and work systems with ChatGPT.

I have developed practical projects in Community Management, virtual assistants, automations, data analysis, and AI consulting for real companies. Among them, content planning and management for an artisanal brand and a comprehensive consulting project applied to an emotional jewelry e-commerce.

I am currently continuing to expand my training in artificial intelligence, automation, and digital tools to offer increasingly useful, clear, and business-adapted solutions.

My way of working is based on closeness, organization, and honesty. I do not use artificial intelligence to replace a brand's identity, but to help it work better, save time, and maintain coherent and human communication.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Los ahoras
Practical Exercise
E-COMMERCE
May 2026 - July 2026 (2 months)
Sevilla, Spain
During my training as an Artificial Intelligence Consultant at Mamis Digitales, I developed a practical project based on Los Ahoras, an emotional jewelry brand.

The objective was to put the entire consulting process into practice: understanding the business, identifying needs, analyzing available information, and proposing useful and realistic solutions using artificial intelligence.

I worked on areas such as customer service, process organization, data analysis, creation of assistants and chatbots, automations, email marketing, and internal team training. I also prepared reports, presentations, and proposals explained clearly and adapted to the needs of a small business.

It was a training case study, not a contracted or directly implemented service in the company, but it allowed me to learn to work with a global vision, connect business problems with concrete solutions, and present proposals in a professional, approachable, and understandable manner.
Artificial Intelligence Applied to Business Customer Service and Digital Communication Process Automation Data Analysis Consulting
3Pha_se
COMMUNITY MANAGER - INTERNSHIP
ARTS AND CRAFTS
February 2026 - April 2026 (2 months)
Sevilla, Spain
• • Content creation and planning for Instagram and Facebook adapted to the brand's identity.
• • Design of the monthly editorial calendar and coordination of publications.
• • Management of comments and direct messages, maintaining a close and consistent tone.
• • Review of metrics and improvement proposals to increase visibility and interaction.
Content Strategy and Planning Customer Service and Digital Communication Artificial Intelligence Applied to Business Social Media Management Content Creation
Inma IA Sistemas
Own Project
CONSULTING AND AUDITS
April 2026 - Today (4 months)
Sevilla, Spain
Inma IA Sistemasis my personal project to bring artificial intelligence closer to small businesses, professionals, and brands that need to save time, better organize their tasks, and improve their digital communication.

It was born after more than 20 years of working face-to-face with the public, listening to real needs, resolving issues, and understanding the importance of offering close and clear support. After training as a Community Manager and AI Consultant, I decided to combine that human experience with the possibilities of new digital tools.

From Inma IA Sistemas, I work on creating AI assistants, simple automations, process organization, digital customer service, content planning, and solutions adapted to each business.

My goal is not to apply technology for its own sake, but to find tools that are truly useful, easy to use, and respect the way each person or company works.

It is a project that continues to grow with me, based on constant learning, honesty, and a very clear idea:artificial intelligence should help people work better, not complicate their daily lives further.
Artificial Intelligence Applied to Business Customer Service and Digital Communication Content Strategy and Planning Entrepreneurship Remote Work