Freelancer profile translated to English.

Description

Customer satisfaction specialist, social media management, and recruitment ✨ | Responsiveness, empathy & efficiency to serveyour needs

Passionate about human relations and communication, I support companies that wish to offer simple, human, and coherent experiences, whether with their customers, their community, or their future talents.

What I offer:

🛠️ Customer service & customer experience

• Customer service management (email, chat, social media)

• After-sales service, returns, and complaints with empathy and efficiency

• Process improvement, FAQs, and customer journey

• Qualitative reporting and improvement recommendations

📱 Community management & community relations

• Management of messages and comments on social media

• Moderation and personalized responses

• Ambassador / loyal customer relations

• Brand voice, editorial consistency, and image

• Monitoring and feedback from the community

🧑‍💼 Recruitment & candidate relations

• Sourcing and pre-selection of profiles

• Conducting HR interviews

• Candidate tracking and candidate experience

• Support for teams on their human resources needs

• Communication and coordination between candidates and managers

I work with seriousness, kindness, and commitment, always with the desire to do things humanly, and to create lasting relationships.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

RESPIRE
CUSTOMER SERVICE (FREELANCE)
January 2025 - Today (1 year and 5 months)
• Management of customer interactions (email, chat, social media)
• Handling of complaints, returns, credit notes, and refunds
• Advising and supporting clients throughout their purchase journey
• Monitoring and optimizing customer satisfaction indicators
• Collaboration with marketing and logistics teams to improve customer experience
• Implementation of loyalty and customer service improvement actions.
LES GEMMETTES
HEAD OF CUSTOMER SERVICE (FREELANCE)
September 2024 - Today (1 year and 9 months)
• Management of customer interactions (email, chat, social media)
• Handling of complaints, returns, credit notes, and refunds
• Advising and supporting clients throughout their purchase journey
• Monitoring and optimizing customer satisfaction indicators
• Collaboration with marketing and logistics teams to improve customer experience
• Implementation of loyalty and customer service improvement actions.
• Community Management
DREAMKITE
CUSTOMER AND STAY MANAGER
February 2024 - September 2024 (7 months)
All-inclusive kitesurfing holiday organization, my role was to ensure the smooth running of stays from both the client and team perspectives.
• Welcoming and assisting clients to ensure their well-being throughout their stay
• Managing client requests and complaints before, during, and after their stays
• Managing and analyzing satisfaction questionnaires to optimize the customer experience
• Organizing and booking external excursions
• Managing cash registers and payments
• Coordinating and communicating the daily schedule of activities to the teams
• Inter-departmental coordination (maintenance, catering, kitesurfing, security)
• Supervising entertainment and evening events
• Counting and tracking cash flow
• Social media communication