Description

I am a reliable freelance administrative and customer support professional with over 25 years of experience supporting B2B and international clients. I help companies streamline their back-office operations, manage customer communication and ensure smooth administrative workflows.

I have extensive experience in remote customer support (phone and email), order and invoice processing, CRM follow-up, reporting and EU transport documentation. I am used to working with KPIs, internal procedures and quality standards, and I integrate quickly into existing teams and systems.

Clients value my structured approach, accuracy and autonomy. I can support short-term projects, peak workloads or long-term collaborations, always with a focus on continuity and professionalism.

Languages

Dutch
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

gripa invest bv
ceo
CONSULTING AND AUDITS
March 2010 - Today (16 years and 3 months)
Antwerpen, Belgium
Freelance Administrative & Customer Support Consultant

I am a reliable freelance administrative and customer support professional with over 25 years of experience supporting B2B and international clients. I help companies streamline their back-office operations, manage customer communication and ensure smooth administrative workflows.

I have extensive experience in remote customer support (phone and email), order and invoice processing, CRM follow-up, reporting and EU transport documentation. I am used to working with KPIs, internal procedures and quality standards, and I integrate quickly into existing teams and systems.

Clients value my structured approach, accuracy and autonomy. I can support short-term projects, peak workloads or long-term collaborations, always with a focus on continuity and professionalism.
MS Office & LibreOffice (Word, Excel, Outlook, Teams) Werken op afstand (remote) Proces- en proceduregericht werken Klantenservice (telefonisch & per e-mail) Administratieve ondersteuning & backoffice
YOUMMDAY – Duitsland
Freelance Customer Support & Administratief Consultant
TELECOMMUNICATIONS
February 2025 - November 2025 (9 months)
Plovdiv, Bulgaria
Remote klantenondersteuning voor internationale klanten

Behandeling van inkomende en uitgaande oproepen

Administratieve opvolging van klantendossiers

Ondersteuning van nieuwe en lopende verkoopcontracten

Rapportering via interne CRM- en supporttools

Werken volgens strikte KPI’s inzake kwaliteit en productiviteit
CED CEDIF
Customer Support Medewerker
IMPORT AND EXPORT
September 2023 - January 2025 (1 year and 4 months)
Sofia, Bulgaria
Klantenondersteuning via telefoon en e-mail

Administratieve verwerking van klantenvragen en dossiers

Oplossingsgerichte begeleiding van klanten

Interne rapportering en documentatie

Werken volgens vastgelegde procedures en methodologieën