About Ingrid
French
Native or bilingual
English
Fluent
Experience
- Société GénéraleAssistant Branch ManagerBANKING AND INSURANCEOctober 2024 - Today (1 year and 10 months)Saint-Laurent-du-Var, FranceAs a bank branch manager, I oversee the overall business activity while ensuring a high level of customer satisfaction. Responsible for a portfolio of individuals, I develop commercial relationships, advise clients on their projects, and ensure the quality of service provided. My role also involves the daily management of a team of 4 to 5 employees and trainees, whom I support in their skill development and autonomy.At the heart of my responsibilities, I strive to build strong team cohesion and unite everyone around common goals. I lead meetings, set priorities, supervise commercial actions, and aim to create a motivating work environment where cooperation and accountability are encouraged. I also ensure the monitoring of individual and collective performance by providing personalized support and recognizing the team's success.My responsibilities include the operational management of the branch: internal organization, adherence to procedures, risk management, compliance, indicator monitoring, as well as strategic decision-making to ensure the site's growth and performance. On a daily basis, I work to maintain a positive dynamic, streamline communication, and ensure effective coordination between teams to achieve our objectives.Committed, structured, and results-oriented, I strive to make the branch a place where commercial excellence combines with teamwork and quality customer support.
- Société GénéraleMulti-Site Branch ManagerBANKING AND INSURANCEMay 2023 - September 2024 (1 year and 4 months)Chaville, FranceManager of 2 bank branches, I oversee the overall business activity while ensuring a high level of customer satisfaction. Responsible for a portfolio of individuals, I develop commercial relationships, advise clients on their projects, and ensure the quality of service provided. My role also involves the daily management of a team of 9 to 10 employees and trainees, whom I support in their skill development and autonomy.At the heart of my responsibilities, I strive to build strong team cohesion and unite everyone around common goals. I lead meetings, set priorities, supervise commercial actions, and aim to create a motivating work environment where cooperation and accountability are encouraged. I also ensure the monitoring of individual and collective performance by providing personalized support and recognizing the team's success.My responsibilities include the operational management of the branch: internal organization, adherence to procedures, risk management, compliance, indicator monitoring, as well as strategic decision-making to ensure the site's growth and performance. On a daily basis, I work to maintain a positive dynamic, streamline communication, and ensure effective coordination between teams to achieve our objectives.Committed, structured, and results-oriented, I strive to make the branch a place where commercial excellence combines with teamwork and quality customer support.
- Harmonie Mutuelle | Groupe VYV (Région CVDL)Commercial Animation ManagerBANKING AND INSURANCEJanuary 2021 - November 2021 (10 months)Tours, FranceAs the Commercial Animation Manager for the Centre-Val de Loire region, I lead and support a team of 17 employees to develop commercial performance and member satisfaction. My role consists of driving a strong collective dynamic, uniting teams around clear, shared objectives aligned with Harmonie Mutuelle's strategy.I manage daily commercial animation: defining directions, planning actions, monitoring indicators, analyzing results, and implementing improvement plans. I focus on developing each employee's skills through close support, regular coaching, and personalized assistance to enhance sales effectiveness, advisory expertise, and the quality of member relations.Attentive to team spirit and regional cohesion, I create an environment where everyone feels engaged, recognized, and accountable. I organize times for exchange, coordination, and sharing best practices to collectively improve performance and maintain a sustainable culture of success.Beyond commercial animation, I actively contribute to regional strategy: market analysis, identification of development opportunities, cross-functional project management, strengthening local partnerships, and collaboration with internal stakeholders. I also ensure compliance with procedures, risk management, and operational quality of activities.Resolutely focused on performance, cooperation, and service quality, I strive to give meaning to my teams' actions and to uphold the values of Harmonie Mutuelle, combining commercial ambition, human support, and relational excellence.
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Education
- Professional Title Level 4 – ManagerINSTITUT F2I2021Management - Développement Managériales - LeaderShip
- Professional Bachelor's Degree, Banking and InsuranceSOCIETE GENERALE2018Licence Professionnelle, Banque et Assurances