Freelancer profile translated to English.
Back to original languageAbout Iness
Hello,
I am Iness, an independent and virtual administrative assistant.
With a background in secretarial and accounting and several years of experience in administrative management, I help you save time and reduce your mental load.
I handle your daily administrative tasks: quotes, invoices, client follow-ups, schedule management, call and message management, document tracking, and accounting preparation.
French
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- Centre social EcullySecretary - Switchboard operatorPUBLIC SECTORJanuary 2017 - July 2020 (3 years and 6 months)Écully, France🧾 Secretary switchboard operator – Social centerPhysical and telephone reception of the public, information and guidance of usersSwitchboard management, message taking and transmission to the relevant departmentsAppointment organization and follow-upDrafting of letters and administrative documentsFiling, archiving and management of incoming/outgoing mailData entry and updating of user filesInforming families about the center's activities and servicesManagement of registrations for workshops and activitiesAssistance with administrative file preparationUse of office tools (Word, Excel, messaging)Maintaining tracking spreadsheets and schedule managementAdministrative support for social and animation teamsParticipation in the organization of meetings and events
- Clair de baieSecretary - Switchboard operatorCIVIL ENGINEERINGMay 2012 - September 2013 (1 year and 4 months)Lyon, France🧾 Secretary switchboard operator – Carpentry company (Clair de Baie)Physical and telephone reception of customersTaking messages and transmitting them to sales representatives and techniciansManagement of customer appointments (measurements, quotes, installations)First-level information on products (windows, doors, shutters…)Reception and sorting of mailDrafting simple letters and professional emailsFiling and archiving of customer filesCreation and updating of customer recordsData entry (quotes, orders, invoices depending on the level assigned)Administrative follow-up of projects (customer files, installation schedule)Preparation of files for sales representatives or installersUse of office tools (Word, Excel, messaging)Assistance in managing team schedulesAdministrative support for the sales team
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Education
- Secretarial and Accounting BaccalaureateLycée Fernand Forest20111- Matières professionnelles Secrétariat Organisation administrative d’une entreprise Gestion de planning et agendas Classement et archivage de documents Rédaction professionnelle de lettres, emails, comptes rendus, rapports Comptabilité Suivi des factures et paiements Gestion de trésorerie et budgets Saisie comptable simple (charges, recettes, journaux) Préparation de documents pour comptables ou experts Communication professionnelle Accueil clients et correspondance Gestion des appels et messages Relation avec fournisseurs, clients, collègues Gestion administrative d’entreprise Gestion des dossiers du personnel Commandes, stocks et suivi administratif Mise en place de procédures simples 2- Compétences pratiques acquises Gérer un agenda et des rendez-vous Créer et suivre des devis et factures Rédiger des documents professionnels clairs Gérer le suivi clients et fournisseurs Organiser et archiver des documents Saisir et suivre des données comptables Communiquer efficacement par téléphone, email ou courrier Être autonome et fiable dans les missions administratives Optimiser les tâches répétitives et processus internes
Certifications
- Virtual AssistantLive mentor2025
Skill set
Categories
- Other