Ines Makhlouf

• • Management of complex IT projects (Build & Run): planning, risk management, budget monitoring, multi-team coordination quality on complex critical environments.

• • Gathering and qualifying needs from business, engineering, and operations teams.

• • Project structuring: scope, schedule, resources, milestones, and governance.

• • Coordination of MOE, architecture, development, integration, operations, and supplier teams.

• • Management of design, development, testing, deployment, and operational transfer phases.

• • Risk and dependency management and arbitration.

• • Budget monitoring (CAPEX/OPEX).

• • Organization of project meetings and reporting to stakeholders.

• • Client relationship & consulting: Main contact for operational management, reporting, escalation management, and maintaining client satisfaction.

• Pilot of international projects in telecom environments.

o Orange Guinea Conakry, Comviva (Retail Management System):

o Orange Botswana, Comviva (Loyalty Management System)

 Planning and project monitoring

 Budget management and workload planning

 Leading steering committees

 Coordination of deliveries and operations

 Team management and incident management

• Management of the IT project portfolio and roadmap

• Management of the project manager team

• Implementation and improvement of the process

• Project resource optimization

• Leading steering committees.

• Participation in calls for tenders.