Freelancer profile translated to English.

Description

Welcome to my profile 😊

My leitmotif: provide excellent quality of service to my clients!

During my various professional experiences, I have developed a sense of service and customer satisfaction.

In my opinion, customer relations are a cornerstone of success!

What can I offer you?

- Customer support missions: responding to tickets, resolving customer complaints, improving customer experience, increasing customer satisfaction, and much more!

- Communication/community management missions: making your communication strategy THE winning strategy! My experience and creativity will allow me to offer you the best solution adapted to your needs.

I would be delighted to tell you more during an initial discussion! 📩

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Sauvale Production
Customer Service Manager
AGRICULTURE
February 2024 - Today (2 years and 6 months)
Total management of the customer service department
Tickets
Calls
Logistics Support
Shopify - Zendesk - PrestaShop - Sendcloud
Zendesk Prestashop Shopify Aircall
Staycation
Customer Care Support
HOSPITALITY
January 2021 - June 2023 (2 years and 5 months)
Paris, France
Ticket management
Customer Support
Relations with hotels
Processing refunds
Slack - Notion - Back office
Customer Service Customer Relationship Management (CRM) Customer Satisfaction Customer Experience slack
SnackMe
Customer care support
AGRICULTURE
July 2023 - December 2023 (5 months)
Paris, France
Handle:
- DMs on social media.
- Customer emails received in our inbox
- Escalate recurring customer issues once a week to improve the customer experience.
Intercom speed AFTER-SALES SERVICE