Freelancer profile translated to English.
Back to original languageAbout Ines
Business Analyst / Proxy Product Owner with over 6 years of experience and 4 certifications, specializing in business process optimization and the implementation of customized solutions.
With a strong appetite for new challenges, I aim to strengthen my career with a new opportunity focused on the implementation, design, and testing of business solutions.
Possessing strong adaptability and a results-oriented approach, I am determined to support companies in optimizing their processes and creating value through high-performance solutions aligned with their operational challenges.
French
Native or bilingual
Arabic
Native or bilingual
English
Native or bilingual
Spanish
Basic
Can work on-site
Bry-sur-Marne (up to 50km)
Experience
- Zurich AssurancesProject ManagerAugust 2025 - January 2026 (5 months)Context:Development of a new claims management solution “Claims Portal” using OutsystemsFacilitated scoping and design workshops in collaboration with the digital project manager to gather requirements.Wrote detailed User Stories, including acceptance criteria and exception cases on Jira for integration into the solution for development.Developed the product roadmap, organized upcoming sprints and the backlog based on business impact.Created and managed the product backlog to ensure consistency of evolutions.Modeled and mapped business processes (As-Is / To Be) to identify gaps and efficiency gains between the current and future state.Monitored mockups and specifications to ensure alignment between UX/UI Designer’s design and business needs.Tracked the project with technical teams (tech lead, architect, and developers) to ensure feasibility and proper understanding of business rules.Estimated development effort, timelines, and project budget.
- Groupe Carrefour (Carrefour Banque)Business AnalystDecember 2024 - July 2025 (7 months)Context:Implementation of Salesforce FSC (Financial Service Cloud) for the management of the group's client and product portfolioGathered requirements through workshops with business stakeholders (ideation or validation) to understand and translate their needs into clear functional specifications.Wrote user stories including acceptance criteria on Jira and broke down requirements into Agile format.Mapped existing processes based on personas in BPMN format.Adopted agile methodologies and participated in various ceremonies (daily stand-ups, backlog refinement...).Supported the product owner in backlog management for task prioritization and refinement.Conducted POCs (Proof of Concept) to illustrate user journeys and validate functionalities with business stakeholders.Acted as a liaison between technical teams (IT and QA), business stakeholders, and management.Understood rules and standards to be respected (data security, client data anonymization).Monitored and validated deliverables produced by the integrator.
- Agence Nationale du Numérique en SantéCompliance Officer/AuditorSeptember 2024 - November 2024 (2 months)Context:Audit of Telehealth solutions complianceAssessed the admissibility of publisher applications for compliance certification.Wrote and verified deliverables associated with compliance certification (certificate of conformity, agreement...).Updated verification protocols.Supported publishers involved in the certification process.Prepared a status report of applications to ensure operational monitoring.Tracked Jira tickets with the verification team and updated project monitoring tools.Trained verifiers on verification protocols for which I am the referent.Optimized operational monitoring tools.Led the preparation and writing of the surprise audit report with the entire verification team.
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Education
- SAP, Salesforce, APICS, Generative AI, Imagino, OutSystemsSAP, Salesforce, APICS, Generative AI, Imagino, OutSystems
- Master of Science: Digital Business & AnalyticsEcole de Management Léonard de Vinci2019
Certifications
- Salesforce AI AssociateSalesforce2025
- Salesforce Certified AssociateSalesforce2023