About Inès
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Dutch
Basic
Experience
- ModSquad et FreelanceCommunity Management and Social Media Engagement ManagerSOCIAL NETWORKSSeptember 2024 - Today (1 year and 9 months)Online engagement management for tourism stakeholders.Proactive moderation and multilingual interaction with communities on Instagram, Facebook, X, TiktokContent creation, editorial planning, and continuous improvement of digital strategy.Performance analysis (reach, response rate, user sentiment) to refine engagement.Development of my freelance community management business, supporting estates and gîtes.
- AntMarketing et OnePilotCustomer Service AdvisorMarch 2020 - November 2024 (4 years and 8 months)Sheffield, United KingdomCustomer support for a variety of startups and multinationals, via multiple communication channels (email, social media, Trustpilot etc.)Adaptation of customer service strategies to the specific needs of each company and international clientsTraining and coaching of new employees to ensure quality service.
- HelloFreshSales RepresentativeNovember 2018 - August 2019 (9 months)Sydney, AustraliaDirect sales door-to-door and at stands during events and conventions.Achievement of monthly sales targets in a competitive environment, both individually and as part of a team.Development of negotiation and persuasive communication skills.Training and coaching of the team to ensure quality service.
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Education
- Community Management TrainingDevenirCM-2025Formation Community Management
- Bachelor of ArtTheUniversityofSheffield-SheffieldEnglandBachelor ofArt