About Ines
French
Native or bilingual
Spanish
Conversational
English
Conversational
Experience
- UpworkFrench TeacherEDUCATION AND E-LEARNINGFebruary 2026 - Today (4 months)I teach French remotely, to offer more accessibility to students who do not live in my country. I adapt to the learning pace of each student and offer a varied panel of methods, including: oral comprehension, reading, writing and listening.I clearly and precisely explain grammar and spelling rules, while using English as the main language of exchange to facilitate communication with students from all over the world. My goal is to make learning French accessible, progressive and effective.
- convergysCSAM (CUSTOMER SERVICE ACCOUNT MANAGER)TELECOMMUNICATIONSMay 2017 - February 2018 (9 months)Newcastle-upon-Tyne, United KingdomI managed a specific list of clients and their accounts. My responsibilities included:-Sending subscription renewal notifications and tracking customer responses.-Answering incoming calls, identifying customer needs and providing appropriate solutions.-Managing chat and emails to respond to requests.-Making occasional product sales and explaining contracts or terms and conditions when necessary.-Conducting research on specific products to provide accurate information to clients.
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Education
- SEO training certificate 2026udemy2026certificat formation SEO 2026
- 3ÈME COMPLETED - 1ST YEAR OF CAP / BEP / GENERAL TRAINING CERTIFICATE20093ÈME ACHEVÉE - 1ÈRE ANNÉE DE CAP / BEP / CERTIFICAT DE FORMATION GÉNÉRALE