Inès Cony

Why work with me?

✔ Service and customer satisfaction culture

✔ Rigor and attention to detail

✔ Confidentiality (obviously) and professionalism

✔ Clear and structured communication

✔ Respect for deadlines

With several years of experience in customer relations within banking and financial institutions (AXA Banque, Meilleurescpi.com), as well as in retail (Galeries Lafayette), I have developed solid expertise in professional communication, handling sensitive requests, and the quality standards particularly inherent to the banking sector.

Today, I put this experience at the service of companies, freelancers, and firms that wish to rely on a serious, responsive, and structured collaborator.

✍️ Professional writing & proofreading

I write and optimize your content with clarity and precision:

• Professional documents

• Client letters and communications

• Educational content (especially in banking and insurance)

• Proofreading and correction

💬 Customer relationship management

Accustomed to demanding environments, I can assist you with:

• Managing customer emails and requests

• Handling complaints

• Improving your responses and communication scripts

• Optimizing the customer experience

I understand the stakes of trust, confidentiality, and satisfaction – essential in sensitive sectors like finance and insurance.

🏦 Banking & Insurance Expertise

My experience in a banking environment allows me to:

• Simplify technical subjects

• Write accurately on financial topics

• Adopt the right tone: professional, clear, and reassuring

🗂 Administrative Assistance

Organization, rigor, and respect for deadlines are part of my daily routine:

• Document management

• Administrative support

• Structuring simple and effective processes

Contact me! I'd be delighted to chat.