Freelancer profile translated to English.
Back to original languageAbout Ines
Versatile professional specialized in luxury and e-commerce environments, with expertise in supply chain, digital operations, and cross-functional project management.
I address issues related to process optimization, operational performance, digital transformation, omnichannel strategies, flow management, customer experience, and continuous improvement.
Accustomed to international and multicultural contexts, I assist organizations in structuring, cross-functional coordination, operational RUN, incident management, digital solution deployment, and securing e-commerce journeys.
My approach is analytical, pragmatic, and results-oriented, with a strong ability to connect business, IT, and operational challenges to streamline operations and support growth.
English
Native or bilingual
Spanish
Conversational
French
Native or bilingual
Italian
Basic
Arabic
Conversational
Can work on-site
Paris (up to 50km)
Experience
- CHANELProject ManagerLUXURY GOODSOctober 2025 - Today (10 months)Paris, France
- Autonomous piloting and management of Customer Success for EMEA markets on CHANEL e-commerce platforms.
- Translation of business needs into clear and prioritized functional requirements.
- Piloting RUN operations and incident management across EMEA markets.
- Support for the deployment of cross-functional e-commerce projects, from the scoping phase to go-live.
- Role of trusted operational partner with internal stakeholders.
- CHANELE-commerce Operations CoordinatorLUXURY GOODSSeptember 2023 - September 2025 (2 years)Paris, France
- Logistics management on a European scale.
- Monitoring and piloting of carriers across the entire region.
- Management of reverse logistics and continuous process improvement.
- S&OP forecasting and piloting for several fulfillment centers.
- Data analysis and operational reporting.
- Training for store and warehouse teams.
- Support for business scalability, operational efficiency, and hyper-growth phases.
- Coordination of omnichannel operations (stores, warehouses, Customer Care, IT).
- Management of operations related to online services (payment, fraud, disputes).
- Collaboration with Customer Care teams to resolve customer incidents within the platform.
- Ensuring the smooth functioning of the e-commerce site in line with business and customer needs.
- Leroy MerlinLogistics Excellence CoordinatorRETAIL (LARGE RETAILERS)September 2022 - September 2023 (1 year)Paris, France
- Operational coordination on-site in warehouses and stores.
- Process optimization and application of Lean Management principles.
- Inventory management and replenishment piloting.
- Development and deployment of logistics processes.
- Piloting CSR and sustainability initiatives in warehouse management.
- Field operations and operational logistics optimization (hands-on approach).
- Management of logistics scalability to support business growth.
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Education
- General Baccalaureate in LiteratureHigh School Léopold Sédar Senghor - Paris, FR2019
- Higher National Diploma in International TradeISIFA Plus Values - Paris, FR2022
Skill set
Categories
- Other