About Imen
Results driven Business Analyst with a strong background in digital project management and data analysis. Adept at gathering and translating complex business requirements into actionable insights and functional specifications Experienced in Agile methodologies, stakeholder communication, and cross functional collaboration to deliver data informed, value driven solutions
French
Native or bilingual
English
Native or bilingual
Can work on-site
Bruxelles (up to 50km)
Experience
- TLS Contact FranceWeb Project ManagerTRAVEL AND TOURISMAugust 2019 - April 2024 (4 years and 8 months)Managed a "Visa Types Harmonization" project for all Schengen clients, analyzing existing database structuresand identifying opportunities for standardization . (From 3000 Visa types to 100 Visa Types)•Conducted in depth requirements gathering with worldwide operations teams and account teams to documentcurrent workflows, identify unique local visa types, and consolidate translation needs.•Coordinated a wide array of internal and external stakeholders across different time zones and functional areasto maintain project momentum and resolve dependencies•Collaborated with development teams to extract and cleanse visa type data, then established and implementeda standardized visa type catalog based on client requirements.•Managed the full lifecycle of implementation , including configuring and testing harmonized visa types in a testenvironment with key user representatives (POCs) from operations.•Engineered access restrictions to prevent the creation of non standard visa types, ensuring data integrity andconsistency across the global system.•Developed comprehensive documentation and provided detailed data specifications , impacting crossfunctional teams , to ensure sustained data integrity and a standardized process for future creation.•Delivered training sessions to operations teams on the new standardized visa type process, ensuring smoothadoption and long term compliance•Orchestrated a phased deployment strategy (pilot then group by group rollout) to production, successfully harmonizing both backend database and frontend websites.
- TLS Contact FranceCommunity LeadTRAVEL AND TOURISMDecember 2017 - August 2019 (1 year and 8 months)Tremblay-en-France, FranceLed and supported a team of 5 , including Feedback & Complaints Specialists, CMS Editors, and a SocialMedia Manager, promoting strong teamwork and effective collaboration.•Supervised the handling of UKVI client feedback and complaints , ensuring timely and effective resolutionto maintain the SLA.•Oversaw content updates and quality control for visa application websites across the MEA & Turkey region ,ensuring accurate and multilingual information across 150 websites.•Led the development and execution of a social media strategy to improve visibility and user engagementfor visa application services.•Streamlined internal processes for feedback handling and content updates , improving team efficiencyand reducing turnaround times.
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Education
- Business AnalysisBruxelles Formations2025Programme Les fondamentaux de l’analyse métier L’ingénierie des Exigences, du management stratégique au management de projet, la Business Analyse PMI PBA Les méthodes et outils La gestion de projet PMI PMP, les méthodologies SIPOC et BPM, Agile SCRUM, l’analyse et le design Orienté-Objet, le prototypage, le Wireframing et la visualisation, les outils de reporting et de modélisation Les compétences transversales Problem solving et pensée systémique, Gouvernance informatique, Design thinking, le Change Management, la communication: influencer et convaincre Cas pratique de centralisation et d’intégration des concepts BA Conditions