Imane R.

-Manage the migration of GED (Electronic Document Management) from AWS to OVH cloud

-Coordination of technical teams (integration, security, operations)

-Analysis of business needs and writing of functional specifications

-Development of the project schedule, milestone tracking, risk management, and reporting to the steering committee

-Supervision of the pilot phase

-Collaboration with the IT department and the CISO for security and GDPR compliance

-Updating project documentation on Confluence

-Restriction of the Operations Department's space on Confluence

Collection of business needs

• Kick-off management

• Pilot management

• Budget management (Capex, Opex)

• Project backlog management

• Planning of Cisco to MS Teams migrations

• Implementation of a migration plan to Teams telephony

• Development of number portability requests

• Coordination with the intermediary NTT responsible for portability

• Management of functional tests post-migration

• Sprint management and user story writing

• Run management

• Procurement management

• Negotiations with suppliers for hardware selection

• Business support during the transition

• Implementation of the migration strategy

• Customer change management support

• Communication to the business units

• Deployment of a Genesys module for IVRs

•Analysis of unbundling offer performance, particularly regarding the quality of service provided to third-party operators (delays, rejection rates):

•Monitoring performance KPIs: data retrieval, formatting, and analysis

•Identification of necessary evolutions and improvements, especially in terms of processes and tools

•Product evolution

•Management of product evolutions, according to Orange group's TTM methodology

•Production and updating of unbundling offer documentation

•Management of custom offers for unbundled line portfolios:

•Setting of pricing and contractual conditions

•Monitoring of regulatory obligations:

•Contribution to the development of Orange's positions towards ARCEP and third-party operators