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Imane MakhloufiIM

Average response time: 1 hour

Freelancer profile translated to English.
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About Imane

Hello and welcome 🌸

Are you looking for a reliable, organized, and warm person to assist you remotely?
I am Imane, a virtual assistant specializing in customer reception, administrative management, and writing, with a genuine passion for doing a good job and clear communication.

🎯 What I can do for you:
• Welcome and respond to your clients (phone, email, chat)
• Manage your schedule, appointments, and reminders
• Write or proofread your content (emails, presentations, letters)
• Enter and organize your data, prepare your documents
• Save you time, clarity, and peace of mind

💡 My added value:
• A gentle and professional tone to represent your brand
• Excellent command of written French
• Fluid communication, deadlines met, and a human approach

📦 Usual types of projects:
• Telephone secretarial services for entrepreneurs, therapists, freelancers
• Outsourced customer service for e-commerce businesses
• Content writing for websites or newsletters
• Occasional assistance or regular follow-up

👉 Contact me to discuss your needs and how I can simplify your daily life!
  • English

    Native or bilingual

  • Arabic

    Native or bilingual

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • snake & twist
    Receptionist and Marketing
    January 2024 - Today (2 years and 5 months)
    Paris, France
    • Outsourced telephone reception
    • Schedule and appointment management
    • Taking clear and precise messages
    • Directing calls to the correct contacts
    • Simple administrative assistance (emails, reminders, follow-up)
  • City one
    Ground staff
    January 2021 - January 2022 (1 year)
    Orly, France
    Welcoming travelers at the airport entrance or at the company counter
    • Checking travel documents (ticket, passport, visa)
    • Answering questions (delays, boarding gates, connections…)
  • PRADA
    Department manager
    January 2018 - January 2020 (2 years)
    Abu Dhabi - United Arab Emirates
    Placing orders with suppliers or the central purchasing department
    • Tracking deliveries, checking receipts
    • Managing stock levels to avoid shortages or overstocking

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Education

  • Information Technology Certificate (ICDL)
    2011
    Certificat d'informatique (ICDL)
  • IATA Diploma
    Abu-Dhabi EMIRATS ARABE UNIS
    2010
    Diplôme IATA

Skill set

Categories