Freelancer profile translated to English.
Back to original languageAbout Imane
Freelance remote administrative assistant
I support entrepreneurs, freelancers, and small businesses in managing and organizing their administrative tasks to save them time and improve their daily efficiency.
Organized, reliable, and responsive, I offer flexible, occasional, or regular administrative support, entirely remotely.
My services:
• Email and calendar management
• Invoice and quote creation
• Client follow-up and administrative support
• Data entry and document organization
• Creation of tracking spreadsheets and dashboards
• Implementation of processes and organizational tools
• Outsourced administrative support
I adapt to the needs of each professional with seriousness, confidentiality, and a sense of organization.
Available quickly for remote missions.
French
Native or bilingual
Can work on-site
Aubervilliers (up to 50km)
Experience
- Kidoms,Administrative ManagerJanuary 2021 - January 2024 (3 years)93500 Pantin, FranceCommercialization of daycare spots B2B/B2C. Invoicing B2B (SAGE)/B2C (inoe). Registration and finalization of files. CAF subsidies, family aid. Commercial appointments. Client file follow-up. Project management (daycare opening).
- Groupe Solal,Operations Manager (Junior)February 2021 - July 2021 (5 months)Paris, FranceImplementation of new processes. Administrative and financial management of the group. Elaboration of all types of contracts and invoices. Human resources management (recruitment, training). Management. Schedule management.
- Regus,Business Center ManagerJune 2017 - February 2021 (3 years and 9 months)Neuilly-sur-Seine, FrancePhysical and virtual migration of a business center. Relocation of the business center, 60% client retention rate. Analysis of the aging balance, collections. Revenue monitoring, + approximately 20% each quarter. NPS + CSAT monitoring (8% on average), Annual client retention 75% / Staff retention from 2018 to 2020 100%. Management. Physical and telephone reception / client follow-up / email inbox monitoring. IT problem analysis / Ticket elaboration + implementation. Human resources management (recruitment, training). Administrative management. Event organization.
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Education
- BTS Management of Commercial UnitsCPEA2016BTS Managements des Unités Commerciale
- Baccalaureate in Secretarial and AccountingLycée René Cassin2013Baccalauréat Secrétariat et Comptabilité