About Imane
French
Native or bilingual
English
Conversational
Arabic
Native or bilingual
Experience
- Librairie PréfaceLibrarian, documentalist and purchasing manager.January 2021 - Today (5 years and 5 months)- Collection management and optimization of acquisition processes.- Relations with Suppliers: negotiation of rates, deadlines and contractual conditions.- Collaboration with internal teams to highlight new products and bestsellers.- Customer support: personalized recommendations and tailor-made service.
- Librairie LivremoiDocumentalist, Customer Relationship Project Manager and CoordinatorJuly 2021 - September 2023 (2 years and 2 months)- Analysis of customer needs and anticipation of trends to optimize orders.- Management of customs clearance procedures for the import of books.- Implementation of an efficient order and delivery management system.- Hosting literary and cultural events to build customer loyalty.- Training and supervision of employees.
- TMPQuality and Training ManagerJanuary 2020 - January 2021 (1 year)- Development and animation of training programs for teams.- Performance evaluation via audits and KPI analyses, followed by personalized improvement plans.- Preparation of detailed quality reports and strategic recommendations.
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Education
- Diploma2013Diplôme
- Bachelor's degree in French literature2012Licence en littérature française