Freelancer profile translated to English.

Description

Expert ServiceNow with 8 years of experience in designing, configuring, and integrating ITSM, SPM, CSM, and FSM solutions. ITIL® V4 and ServiceNow CSA and CIS (ITSM, SPM, CSM) certified, I am involved in the entire project lifecycle. I have contributed to large-scale projects (up to 83,000 users) where I have successfully balanced business requirements and technical robustness to deliver innovative, scalable solutions that comply with ServiceNow and ITIL best practices.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Rennes (up to 50km), Nantes (up to 50km), Lille (up to 50km), Lyon (up to 50km)

TDF
Senior Business Analyst
TELECOMMUNICATIONS
February 2026 - Today (4 months)
Montrouge, France
Context: Integration of the ServiceNow SPM (Strategic Portfolio Management) module to optimize the management of telecom infrastructure deployment projects.

Facilitated workshops with stakeholders from the Towerco Business Unit
Translated business needs into Epics and User Stories
Acted as a bridge between the Towerco Business Unit and ServiceNow technical teams

Environment: ServiceNow (SPM), Agile Methodology, Jira / Confluence.
Functional testing ServiceNow ServiceNow PPM Business analysis Workshop facilitation
ATOS
Business Analyst
CONSULTING AND AUDITS
March 2022 - Today (4 years and 3 months)
Rennes, France
Collaborated with stakeholders to identify areas for improvement and implement ServiceNow solutions to optimize process efficiency and automation.
Facilitated workshops with stakeholders to implement modules such as Incident, Problem, Change Management, Knowledge Management, Virtual Agent, and Performance Analytics.
Created test and training documentation, including test cases, defect reports, and results reports.
ServiceNow Business analysis Incident Management Change Management Business Analysis Support
Orange Business
ServiceNow ITSM Consultant
DIGITAL AND IT
December 2018 - February 2022 (3 years and 3 months)
Rennes, France
Designed and implemented ServiceNow modules, including ITSM, ensuring seamless integration with third-party systems.
Implemented, customized, and maintained ServiceNow ITSM modules such as Incident, Change, Problem, Knowledge Management, Service Catalog, and CMDB within ServiceNow.
Integrated REST APIs between ServiceNow and Jira for demand management (ITBM).
Developed forms, client scripts, business rules, ACLs, and UI actions to enhance platform functionality.
ServiceNow API ITSM Business Analysis Support ITIL