Imad Joseph Nasr

Improve the overall customer experience across all touchpoints (physical or digital). Identify friction points, propose concrete solutions, and support teams in implementing customer-centric strategies.

Successful creation and development of personal loans, credit cards, and bundled bank account offers.

- Managed a team of sales employees to ensure the branch network achieved its annual sales target.

- Led training sessions related to retail banking products and advanced sales techniques.

- Supervised market research to analyze consumer needs and new competitive strategy.

- Ensured retail banking products were in full compliance with regulations and procedures.

Managed sales activities for a team of financial service advisors.

- Managed commercial activities for retail banking and wealth management products.

- Managed and developed the agency's client portfolio.

- Successfully contributed to exceeding the branch's annual sales target by 125%.

- Led coaching sessions to improve the productivity and sales figures of Financial Advisors.

- Successfully contributed to enhancing the customer experience provided by branch employees.

- Always ensured the branch was profitable (P&L).

- Ensured branch activities were always in full compliance with regulations and procedures.