Freelancer profile translated to English.

Description

Helpdesk & IT Maintenance Technician | User Support | IT Asset Management

With solid experience in on-site and remote support, I assist companies in managing and optimizing their IT infrastructure. My background, marked by interventions at Soprema and Octapharma, has allowed me to develop great responsiveness in resolving system and network incidents.

Specializing in user assistance, I master the entire support chain: from call taking to remote diagnostics (PMAD), through to curative hardware maintenance. My itinerant role at Cyllene has also strengthened my skills in deploying servers and network equipment.

My areas of intervention:

User Support: Ticket processing and tracking (GLPI), software and hardware assistance.

System Administration: Account management via Active Directory, DNS/DHCP configuration, and deployment via WDS/MDT.

Hardware & Network: Assembly, fault diagnosis, preventive maintenance, and mastery of TCP/IP protocol.

PMAD Tools: Expert use of Anydesk, TeamViewer, and Windows remote connection tools.

Rigorous and with good customer relations, I quickly adapt to new technical environments to ensure business continuity for employees.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 30km)

SOPREMA
Helpdesk Technician
CIVIL ENGINEERING
July 2024 - March 2026 (1 year and 8 months)
Strasbourg, France
IT Support Technician, specializing in remote and international user assistance. Call handling, Europe support, remote diagnostics and incident resolution. Workstation imaging, account creation, and user rights management. I ensure responsive support, environment standardization, and service continuity in a multi-site context.
Active Directory Windows Server deployment VPN Printer
Octapharma
Helpdesk Technician
PHARMACEUTICALS INDUSTRY
November 2023 - June 2024 (7 months)
Lingolsheim, France
IT Support Technician, specializing in on-site user support. Involved in IT maintenance, incident diagnosis and resolution, asset management, and ticket processing. Account creation, access, and rights management under Active Directory. I ensure responsive support, service continuity, and optimization of user environments in companies.
deployment Active Directory Windows Server VPN printers
CYLLENE
Micro Network Technician
DIGITAL AND IT
April 2021 - July 2023 (2 years and 3 months)
Nanterre, France
Itinerant IT Technician, expert in IT equipment deployment (PCs, servers, network equipment) and asset management. I ensure preventive and curative maintenance, ticket tracking and resolution, as well as the writing of technical procedures and documentation. Accustomed to multi-client environments, I manage a varied portfolio with specific tools and applications, guaranteeing performance, security, and service continuity.
Windows Server IT Asset Management deployment Team Management VPN

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