Freelancer profile translated to English.

Description

Versatile IT professional with solid technical expertise and a great ability to adapt. With significant experience in IT support, park management, and networks, I am known for my rigor, reactivity, and sense of service.

Proficient in Windows, macOS, and Linux environments, as well as various support and supervision tools, I am able to quickly diagnose problems, propose sustainable solutions, and assist users in their daily digital lives.

Always keeping up with technological advancements, I am committed to proposing innovative, secure solutions tailored to the needs of both users and companies.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Attijariwafa bank
System Administrator
BANKING AND INSURANCE
April 2024 - March 2025 (11 months)
Paris, France
- Provide technical support for Windows environments
- Handle incidents and requests via email and phone calls
- Install applications
- Manage user permissions
- Follow up on major tickets
- Prepare new computer workstations
- Perform system administration tasks
Microsoft Azure Windows Windows Server ServiceNow GLPI
Maison des avocats
System Administrator
November 2023 - April 2024 (5 months)
Paris, France
- Provide technical support for macOS and Windows environments
- Handle incidents and requests from our users
- Install applications
- Manage user permissions
- Provide solutions to user needs and requests via the Helpdesk tool, calls, and emails
- Escalate tickets to different support levels
- Send communications
- Document collected information in a knowledge base
- Prepare new computer or phone workstations
- Perform system administration tasks
- Write user documentation and procedures
Customer Service ServiceNow Windows Mac OS Network Administration
CMI Media
IT Technician
March 2023 - October 2023 (7 months)
Levallois-Perret, France
Provide technical support for macOS and Windows environments
- Provide solutions to user needs and requests via the Helpdesk tool, calls, and emails
- Perform system and network administration tasks, as well as Office 365.
- Write user documentation and procedures