Freelancer profile translated to English.

Description

Boost your points of sale performance with concrete field expertise.

With solid experience as a Boutique Manager, Point of Sale Manager, and Network Manager, I support retail chains and independent retailers in transforming and optimizing their sales networks. My approach? Bridging the gap between strategic vision and daily field reality.

What I bring to you:

Operational Management: Comprehensive point of sale audits (KPIs, customer journey, merchandising), flow optimization, and implementation of service standards to maximize your profitability.

Management & Coaching: Tailored support for boutique managers and sales teams. I develop leadership, conflict management, and skill development for your employees.

Professional Training: Transfer of expertise in sales techniques (greeting, upselling, loyalty) to turn every visit into a commercial success.

Network Strategy: Advice on distribution network development, support for digital transformation, and deployment of customer acquisition strategies.

Why collaborate with me?

Because I understand the daily challenges of a Boutique Manager. I don't offer disconnected theoretical solutions, but immediately actionable levers to boost your results and improve customer experience.

My goal: to transform your point of sale into a high-performing profit center and your teams into true brand ambassadors.

Available for consulting, auditing, training, or interim management assignments.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

temas cake
Operational Manager
RETAIL (SMALL BUSINESS)
November 2025 - May 2026 (6 months)
Paris, France
• Revenue growth and achievement of commercial objectives
• Management and support of sales teams
• Training of new employees
• Daily operational management of the store
• Monitoring of performance indicators (KPI)
• Stock and inventory management
• Loyalty building for a premium national and international clientele
• Implementation of commercial and merchandising actions

I chose to pursue new professional projects because the organization and career prospects no longer aligned with my career goals.
• Loyalty building for a premium national and international clientele Boutique Manager • Implementation of commercial and merchandising actions • Management and support of sales teams • Revenue growth and achievement of commercial objectives
c'est mon donuts
Multi-Site Manager & Recruitment Officer – C'est Mon Donuts
RETAIL (SMALL BUSINESS)
October 2024 - September 2025 (11 months)
Paris, France
As a Multi-Site Manager at C'est Mon Donuts, I was responsible for the operational and commercial management of several points of sale in Paris, Créteil, and Val d'Europe.

I was also in charge of recruitment, developing partnerships with schools and training centers, and managing suppliers for the entire network.

My main responsibilities:

• Supervision and management of several points of sale
• Recruitment, onboarding, and support of employees
• Organization of individual and group recruitment interviews
• Development of partnerships with schools, vocational training centers (CFA), local employment agencies (Missions Locales), and employment services (France Travail)
• Selection and monitoring of apprentices
• Building a network of qualified candidates
• Management of schedules and staffing needs
• Revenue growth and monitoring of commercial performance
• KPI analysis and reporting to management
• Management of supplier orders for the entire network
• Stock and supply monitoring
• Ensuring compliance with company procedures and standards
• Training and skill development for teams
• Management of daily operational issues
• Continuous improvement of customer experience

This experience allowed me to develop solid expertise in multi-site management, recruitment, partnership management, commercial development, purchasing, and operational management in a demanding and fast-growing environment.
Participation in the creation and launch of new products

• Research and selection of new products tailored to customer expectations

• Collaboration with management for the development of new commercial offers

• Product testing, adjustments, and analysis of customer feedback

• Participation in launch strategy and highlighting new products

• Training teams on new products and sales pitches
• Participation in launch strategy and highlighting new products • Collaboration with management for the development of new commercial offers • Ensuring compliance with company procedures and standards • Revenue growth and monitoring of commercial performance • Development of partnerships with schools, CFAs, local employment agencies, and employment services
kai distribution france
Sales Manager | Commercial Development | E-commerce | Retail & B2B
RETAIL (SMALL BUSINESS)
February 2022 - September 2024 (2 years and 7 months)
Paris, France
As Sales Manager at Kai Distribution France, I was responsible for commercial development, sales strategy, and customer relationship management to ensure company growth.

My main responsibilities:

• Revenue growth and monitoring of commercial performance
• Management and loyalty building for B2B and B2C clients
• Development of sales and customer acquisition strategies
• Commercial negotiation and partnership management
• Analysis of results and implementation of action plans
• Supervision of daily commercial operations
• Order management and customer satisfaction monitoring
• Participation in e-commerce development and digital channels

This experience allowed me to strengthen my skills in commercial development, performance management, negotiation, and sales management in a rapidly evolving entrepreneurial environment.
• Supervision of daily commercial operations • Order management and customer satisfaction monitoring • Participation in e-commerce development and digital channels • Commercial negotiation and partnership management • Management and loyalty building for B2B and B2C clients