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Ilias TebqueIT

Ilias Tebque

AI Customer Support Automation

€600/day
Düsseldorf, DE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ilias

I help e-commerce shops in the DACH region automate their customer support – with AI agents that respond, qualify, and escalate around the clock.

My Background: 3+ years of leadership experience in retail with P&L responsibility, combined with practical AI expertise. I don't build theory – I deliver working solutions that integrate directly into Shopify or WooCommerce.

What I Implement:
- AI chatbots for support, FAQ, and order status
- Automatic ticket classification and routing
- Voice agents for incoming customer calls
- Seamless handover to human agents for complex cases

Technology Stack: n8n, Voiceflow, Retell AI, OpenAI/Anthropic APIs, Shopify integrations.

Typical Customer Results: 60-80% reduction in manual support tickets, 24/7 availability without staff growth, measurably higher customer satisfaction.

I work on a project basis with transparent setup and monthly support. No lock-in, no black box.
  • German

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • GetKiAgent
    AI Automation Consultant
    March 2026 - Today (3 months)
    Setup and operation of GetKiAgent – AI automation solutions for e-commerce shops in the DACH region. Development of AI agents for customer support, ticket classification, and voice automation. Tech stack: n8n, Voiceflow, Retell AI, OpenAI/Anthropic APIs, Shopify integrations.
  • MH Müller Handels GmbH
    Store Manager
    RETAIL (SMALL BUSINESS)
    October 2022 - February 2026 (3 years and 4 months)
    Managed 50+ employees and high seven-figure annual revenue.
    Responsible for process optimization, team leadership, and KPI-driven operations.
  • MH Müller Handels GmbH
    Dual Study Business Administration Trade
    October 2019 - September 2022 (2 years and 11 months)
    Dual study Business Administration Trade at MH Müller Handels GmbH in cooperation with DHBW. Degree: Bachelor of Arts (B.A.) Business Administration Trade.

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Education

  • M.A. International Management
    IU International University of Applied Sciences
    2026
    Master of Arts – Schwerpunkt internationale Unternehmensführung und digitale Transformation.
  • B.A. Business Administration Trade
    DHBW Baden-Württemberg Cooperative State University
    2022
    Bachelor of Arts – Betriebswirtschaftslehre Handel. Duales Studium in Kooperation mit Aldi Süd.

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