Freelancer profile translated to English.
Back to original languageAbout Ilias
I help e-commerce shops in the DACH region automate their customer support – with AI agents that respond, qualify, and escalate around the clock.
My Background: 3+ years of leadership experience in retail with P&L responsibility, combined with practical AI expertise. I don't build theory – I deliver working solutions that integrate directly into Shopify or WooCommerce.
What I Implement:
- AI chatbots for support, FAQ, and order status
- Automatic ticket classification and routing
- Voice agents for incoming customer calls
- Seamless handover to human agents for complex cases
Technology Stack: n8n, Voiceflow, Retell AI, OpenAI/Anthropic APIs, Shopify integrations.
Typical Customer Results: 60-80% reduction in manual support tickets, 24/7 availability without staff growth, measurably higher customer satisfaction.
I work on a project basis with transparent setup and monthly support. No lock-in, no black box.
German
Native or bilingual
Remote only
Primarily works remotely
Experience
- GetKiAgentAI Automation ConsultantMarch 2026 - Today (3 months)Setup and operation of GetKiAgent – AI automation solutions for e-commerce shops in the DACH region. Development of AI agents for customer support, ticket classification, and voice automation. Tech stack: n8n, Voiceflow, Retell AI, OpenAI/Anthropic APIs, Shopify integrations.
- MH Müller Handels GmbHStore ManagerRETAIL (SMALL BUSINESS)October 2022 - February 2026 (3 years and 4 months)Managed 50+ employees and high seven-figure annual revenue.Responsible for process optimization, team leadership, and KPI-driven operations.
- MH Müller Handels GmbHDual Study Business Administration TradeOctober 2019 - September 2022 (2 years and 11 months)Dual study Business Administration Trade at MH Müller Handels GmbH in cooperation with DHBW. Degree: Bachelor of Arts (B.A.) Business Administration Trade.
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Education
- M.A. International ManagementIU International University of Applied Sciences2026Master of Arts – Schwerpunkt internationale Unternehmensführung und digitale Transformation.
- B.A. Business Administration TradeDHBW Baden-Württemberg Cooperative State University2022Bachelor of Arts – Betriebswirtschaftslehre Handel. Duales Studium in Kooperation mit Aldi Süd.