Freelancer profile translated to English.
Back to original languageAbout Ilhan
Experienced Scrum Master with 10 years of cross-functional expertisein demanding sectors: banking, pharmaceuticals, hospitality, and cloud. Specializing in facilitation and team dynamics, I transform work groups into high-performing teams aligned with a common goal.
My passion: guiding teams towards operational excellenceby optimizing their agile rituals, removing impediments, and creating an environment conducive to innovation. Expert in team coaching, conflict management, and continuous improvement, I orchestrate collaboration between stakeholders to ensure quality delivery that meets the real needs of end-users.
My approach: pragmatism, strategic facilitation, and measurable results.Each mission is an opportunity to reveal collective potential and accelerate the business value of your projects.
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Can work on-site
Nice (up to 20km), Paris (up to 20km), Montpellier (up to 10km), Lyon (up to 15km), Marseille (up to 10km)
Experience
- AIR FRANCE KLMScrum MasterAVIATION AND AEROSPACEDecember 2024 - Today (1 year and 6 months)Nice, France• Conducted an agile diagnosis of the two feature teams: agile maturity, quality of rituals, autonomy level, delivery flow, PO/team collaboration, dependency management, existing metrics.• Led a feedback workshop with each team to share findings, strengths, dysfunctions, and areas for improvement.• Supported the Scrum feature team in correctly applying the Scrum framework: Sprint Planning, Daily Scrum, Refinement, Sprint Review, Retrospective.• Supported the Kanban feature team in implementing or improving the Kanban system: workflow visualization, WIP limits, explicit policies, service classes, flow management.• Optimized the Jira boards of both teams to truly reflect their working methods: Scrum board for the Scrum team, Kanban board for the Kanban team.• Facilitated workshops to update the “Ready” and “Done” definitions to ensure item quality before commitment and before delivery.• Prepared the two teams for PI Planning: capacity, velocity or throughput, availability, ready backlog, risks, dependencies, team objectives.• Facilitated Team Breakouts during PI Planning.• Participated in SAFe train ceremonies: ART Sync, Scrum of Scrums, PO Sync, System Demo, Inspect & Adapt.• Implemented piloting dashboards adapted to each operating mode: velocity and sprint health for Scrum; throughput, cycle time, and WIP for Kanban.• Led team retrospectives adapted to the context.• Resolved obstacles encountered by the teams: technical blocks, external dependencies, lack of business clarification, slow validation, environment unavailability.• Collaborated closely with the RTE to improve the overall ART functioning.
- ACCORScrumHOSPITALITYMay 2024 - November 2024 (6 months)Issy-les-Moulineaux, FranceAchievements:• Feedback report and support for the reorganization planned by Management (transition from an agency model to 2 teams dedicated to different scopes).• Implementation and facilitation of agile rituals (Sprint Planning, Daily, Refinement, Review, Retrospective) for both teams.• Clarification of SCRUM knowledge and resumption of continuous improvement action tracking.• Coordination with the Scrum Masters of the Core Model and ALL teams to facilitate exchanges and identify interdependencies.• Facilitation of alignment workshops between Product, Tech, and Designers on Demand Management, release process, delivery flow, and quarterly Business roadmaps (particularly in Quarterly Agile Planning).• Facilitation of business needs prioritization workshops by Brand, quarter by quarter.• Support for Product Ownership – Breaking down back & front-end tickets, writing User Stories, acceptance criteria, Design System elements.• Identification of pain points and proactive resolution.• Conflict management between Tech Tribe Lead & Product.• Follow-up of support with Tribe Managers and reporting of encountered issues (communication, engagement, recruitment, etc.).• Implementation of Dashboards to measure team evolution (velocity, predictability level) and the current iteration (sprint health, cards in progress by type, completed cards, remaining work) and associated communication to Tribe Leads, PMs, POs, and development teams.
- Société GénéraleScrum Master / Agile CoachJune 2018 - September 2021 (3 years and 3 months)Achievements:• Leadership in the adoption of Agile practices & more specifically Scrum & Kanban practices (ceremonies, time-boxing, value stream organization, etc.).• Assistance in organizing PI Planning.• Optimization of value delivery by the teams.• Facilitator in the daily work of the teams.• Facilitation of agile rituals at the team level (Sprint Planning, Daily, Refinement, Sprint Review, Retrospective) and train level (Scrum Of Scrum, Grooming, System Demo, Inspect and Adapt).• Coordination with Scrum Masters of other teams to promote agility within the entity.• Business support in defining needs and writing rules, Storymapping.• Support & Training on Product Ownership.• Implementation of good practices for Continuous Delivery/Continuous Integration/Continuous Improvement.• Coordination of business and technological releases based on agile principles.• Communication with various stakeholders (sprint and increment dates, commitment fulfillment, risk and dependency tracking, team evolution, predictability, etc.).• Consideration and tracking of pain points with the objective of eliminating them as quickly as possible.• Training and introduction to agility for external and interdependent teams.• Definition of metrics to measure:◦ Team evolution (velocity, predictability, number of stories / Technical stories / tasks planned VS completed, committed capacity VS adjusted capacity to date).◦ Satisfaction: of clients, employees, teams.
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Education
- Master 2 MIAGE - Decision Support OptionESIAG - UPEC2015Méthodologie de projet Mmanagement d’équipe et de l’entreprise (psychologie du groupe, conduite du changement, knowledge management) Gestion (droit informatique, organisation de l’entreprise) Mathématiques et informatique de la décision Optimisation en incertitude intelligence économique Systèmes d’information et flux de données (workflow, bases de données orientées objet)