Ilhana Galliano

Creation of social media content (videos, photos) for brands (TikTok, Instagram, Reels formats) Active monitoring of social media trends Management of client exchanges throughout projects (brief, feedback, adjustments, delivery)

Community management: community animation (IG, FB, TikTok, X) Writing and content creation for social networks Management of LinkedIn profiles: personal branding, tailor-made content for 6 members of the executive committee Production and editing of social media videos (case studies, corporate content) Monitoring and analysis of organic content KPIs Editorial coordination of the blog: content management, briefing of writers and SEO optimization Management of copywriting projects with external service providers Organization of B2B events

Customer loyalty: customer reception, needs analysis, personalized advice, support and personalized beauty workshops... Business development: meeting daily sales targets, cross-selling, highlighting strategic products and promotions, participation in sales challenges Sephora captain mission: responsible for the Sephora brand in-store, commercial promotion and animation, development and presentation of briefs, ongoing product training Training of new hires Stock management (restocking, corner optimization)