Freelancer profile translated to English.
Back to original languageAbout Ilham
Customer relations manager for several years, I am available to manage your customer relations. In addition, I provide marketing advice and recommendations and participate in the optimization of your processes.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Infopro DigitalCustomer success managerTECHFebruary 2022 - Today (4 years and 4 months)For brands: L'Expo Permanente, Batiproduits & Equip-Garage (B2B lead platforms)- Onboarding and support of our clients in setting up the service and using our platforms- Monitoring of partnerships and performance optimization through strategies adapted to clients- Management of a commercial portfolio of 90 accounts: ensuring renewal, identifying and achieving Upsell/Upgrade- Coordination of marketing actions subscribed to by our clients
- AlanUser careBANKING AND INSURANCEDecember 2021 - Today (4 years and 6 months)Ticketing via IntercomCustomer relations
- I-poseMarketing ManagerSOFTWARE PUBLISHINGJanuary 2021 - October 2021 (9 months)
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Education
- Master in management, strategy and business developmentIcadémie2020- Stratégie commerciale et démarche qualité - Stratégie marketing et e-business - Étude de marché et comportement du consommateur - Lancement de marque - Stratégie de communication interne/externe - Pilotage stratégique et opérationnel - Management de projet - Conduite du changement
Skill set (14)
Categories
- Other