Ikram Mosteghanemi

Intervention on several internal solutions of the Pernod Ricard group, notably Post Event Analysis (PEA) and Revup, dedicated to monitoring, analyzing, and optimizing subsidiary promotions.

✅ Missions performed:

Functional and technical needs analysis

Backend and frontend performance optimization

Corrective and evolutionary maintenance

Ticket qualification and resolution

Unit test implementation

Task tracking (Code review, technical and functional documentation)

Working in Agile methodology (SCRUM)

💻 Technical Environment: C#, .NET Core, ASP.NET, Web API 2, Angular (6 & 9), SQL Server 2017, Azure DevOps, PowerBI, Azure Functions, Jira, Bootstrap3.

➡️ Available for similar missions 🚀

Intervention on incident and bug management for the My Pulse platform, ensuring correction tracking and improvement of support processes.

✅ Missions performed:

Ticket qualification, assignment, and tracking (Salesforce, ServiceNow, VSTS)

Coordination of incidents and requests respecting SLAs

Implementation and improvement of Incident & Bug processes

Facilitation of Daily & Weekly Support, Incident & Request Meetings

Daily and weekly reporting (Salesforce, ServiceNow, Power BI)

Consulting and continuous improvement of support processes

Supervision of L2 & L3 incidents and implementation of workarounds

Definition and monitoring of SLAs, KPIs, and service commitments

Creation and management of customer accounts via Gigya

Working in Agile methodology (SCRUM)

💻 Technical Environment: C# .NET, Angular 6, SQL Server 2017, Cosmos DB, Salesforce, ServiceNow, Power BI, Gigya, Azure DevOps, Airtable.

➡️ Available for similar missions 🚀

Intervention on two major projects: redesign of Oddo BHF's public websites and E-Banking - Life Insurance, involving technical and functional missions in an agile environment.

🔹 Project 1: Website & CMS Redesign (30 months)

Full-stack design and development of new modules

Writing technical and functional documentation

Technical support and development validation

Integration with Jenkins, sprint management, and version delivery

Exploratory testing and stakeholder communication

🛠️ Techs: C#, ASP.NET MVC, Web API, Entity Framework 6, JWT, REST, Kendo UI, DurandalJS, SQL Server, Jira, Jenkins, SVN

🔹 Project 2: E-Banking - Life Insurance (8 months) – MOA / Scrum Master

Definition and management of agile strategy with KPI monitoring

Stakeholder coordination and Agile rituals facilitation

Testing follow-up and UAT deliverable validation

Product backlog management and Grooming facilitation

Reporting via Cognos & Power BI

🛠️ Tools: UML, Jira, Confluence, Cognos, Power BI, Jenkins, SQL Server

➡️ Available for similar missions 🚀