Freelancer profile translated to English.
Back to original languageAbout Ikram
I have extensive experience in technical-functional consulting, having worked in different sectors, which has allowed me to develop a comprehensive vision of business needs and best practices in each project. Likewise, I have led multidisciplinary teams, managing resources and promoting collaboration to ensure the delivery of quality results. My approach is based on effective communication, problem-solving, and process optimization.
I have advanced proficiency in Adobe Campaign Classic and web, both from a technical perspective (developer/architect) and a business perspective (business practitioner). I also possess in-depth knowledge of JavaScript, HTML, XML, CSS, and SQL, with the ability to develop customized solutions and optimize platform performance.
Experience in server administration using SSH/SFTP, as well as in the creation and maintenance of SOAP and REST APIs, ensuring fluid integration between platforms and systems.
Spanish
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- JAKALASenior CRM Marketing Adobe Campaign ConsultantMarch 2023 - Today (3 years and 3 months)Responsible, along with Adobe, for the migration to V8,Define and develop integrations of external systems with Adobe Campaign CDP.Extracts for integration with other platforms (Adobe Analytics).Responsible for automations for sending Newsletters with subscription systems (Radio and Print).Integration with CMS for content creators for automatic newsletter sending.Message center dispatchesCreation of subdomains on the platform.General maintenance and administration of the tool (Performance, schema extension, User creation, permissions.)Training for end-users.
- FYSANESenior CRM Marketing Adobe Campaign ConsultantJune 2021 - January 2023 (1 year and 8 months)Adobe Campaign (Classic & Standard) training.Support in the implementation of Adobe Campaign for several French clients.Support in resolving specific incidents.
- Everis TetuánCenter Supervisor and Production ManagerSeptember 2017 - September 2020 (3 years)Tetuán, MoroccoResponsible for center production, milestone achieved: certify the center for CMMI5 dev and CMMI3 Services, overseeing processes, training and supporting supervisors to meet center KPIs. Supervision of several projects in various areas such as Banking and Insurance: Client liaison, project management, team management (over 40 people), delivery management, risk management, financial monitoring.
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Education
- Master Specialization in Business Intelligence,University of Alcalá2013Master Especialización en Business Intelligence,
- Higher Computer EngineeringUniversity of Granada2002Ingeniería Superior de Informática