Description

Dynamic sales and customer success leader with 20+ years of experience in the global software and services industry. Proven track record in driving revenue growth, building long-term client relationships, and delivering exceptional customer outcomes. Expertise in SaaS platforms, financial automation, and leveraging advanced technologies like RPA and predictive analytics to optimize business processes. Adept at collaborating across teams to ensure customer satisfaction and success while achieving organizational goals. Fluent in Spanish, English, and French, with excellent communication and leadership skills tailored for high-impact roles in software sales and customer success.

Industry field of expertise

Languages

Spanish
Native or bilingual
French
Native or bilingual
Portuguese
Basic
English
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Fluence Technologies - Anaplan
Customer Success Director EMEA
SOFTWARE PUBLISHING
March 2022 - March 2025 (3 years)
Madrid, Spain
Solution provider of the only purpose-built SaaS financial consolidation, disclosure management and reporting software. Out-of-the-box delivery, no-coding administration and a true Excel interface for quick deployment, adoption and time to value. Acquired by Anaplan in May 2024.

• Lead customer health monitoring, advocacy, and lifecycle management initiatives.
• Drive customer/ partner growth, revenue, and quality enablement across EMEA.
• Support sales and presales teams with scoping sessions, project estimates, and renewals.
• Collaborate with DevOps, product, and support teams to deliver unified customer experiences.
Software as a Service (SaaS) Customer Success Management Ventas International Business Upsell
PRGX Global
Sales Director Iberia
CONSULTING AND AUDITS
March 2021 - Today (5 years and 3 months)
Madrid, Spain

Global leader in data management, specializing in Source-to-Pay (S2P) and Supplier Management. Helping clients in over 30 countries and recovering $1.4 billion in annual cash flow and improving processes and margins by leveraging AI, data mining, and SaaS solutions.

• Acquiring customers and developing strategic partnerships in the software and IT consulting space.
• Contract Negotiations.
• Led projects involving advanced technologies (e.g., Machine Learning, RPA, AI, Advanced Analytics) for contract compliance and business intelligence solutions.
Ventas idiomas Governance, Risk & Compliance (GRC) Internal Audits artificial intelligence
ACFYD ANALISIS
Sales Director
CONSULTING AND AUDITS
October 2010 - March 2021 (10 years and 5 months)
Madrid, Spain
Recovery Audit, software and services for contract compliance audit and expenses providing extraordinary revenues and reducing risks (ERM) using Process Mining (algorithms, machine learning, RPA, data mining and predictive analysis).

• Managed sales and strategic operations for a team of 30 employees.
• Built a client portfolio with an average sales cycle of 12 months.
• Delivered €22 million in recovered revenue for major clients, including Inditex and El Corte Inglés.
artificial intelligence RPA Big Data Data mining Ventas