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Ihssane SadiqIS

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Freelancer profile translated to English.
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About Ihssane

With several years of experience in telephone reception and customer relations, I support companies that want to provide a professional, responsive, and friendly customer service.

Your voice with your customers

👉 What I can offer you:

Handling incoming and outgoing calls

Managing and following up customer emails

Multilingual support (French – Italian – English)

Skilled with collaborative tools and CRM systems (Zendesk, Freshdesk, etc.)

Efficient resolution of customer requests for optimal satisfaction

🌍 Used to working both independently and in a team, I quickly adapt to your processes and tools to best represent your brand.

🎯 My goal: to help you build customer loyalty through clear, empathetic, and solution-oriented communication.

🇮🇹 Italiano

✨ La vostra voce con i vostri clienti ✨

Con diversi anni di esperienza nell’accoglienza telefonica e nella gestione della relazione con i clienti, supporto le aziende che desiderano offrire un servizio clienti professionale, rapido e cordiale.


🇬🇧 English

✨ Your voice with your customers ✨

With several years of experience in phone reception and customer relations, I support companies that want to provide a professional, responsive, and friendly customer service.

👉 What I can offer you:

Handling incoming and outgoing calls

Managing and following up customer emails

Multilingual support (French – Italian – English)

Skilled with collaborative tools and CRM systems (Zendesk, Freshdesk, etc.)

Efficient resolution of customer requests for optimal satisfaction

🌍 Used to working both independently and in a team, I quickly adapt to your processes and tools to best represent your brand.

🎯 My goal: to help you build customer loyalty through clear, empathetic, and solution-oriented communication.

  • Italian

    Native or bilingual

  • Arabic

    Native or bilingual

  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • FranceTravail
    Telephone Receptionist 3949
    TELECOMMUNICATIONS
    March 2025 - September 2025 (7 months)
    Noisy-le-Grand, France
    Registration / re-registration Register as a job seeker or re-register if already registered previously

    Monthly update / change of situation Declare your situation each month (if you have worked, returned to employment, etc.), report a change (address, training, change of status...)

    Consultation of file / payments Check the status of your file, view payment amounts, obtain a payment certificate / situation notice.


    Appointment modification / contact with advisor Make or modify an appointment with your advisor, ask questions about job search, support, etc.


    Information / advice Obtain information on your rights, aid schemes, job offers, possible training courses.
    Travail en autonomie Service client Microsoft Office Outils bureautiques Capacité d'écoute
  • FranceTravail
    Telephone Receptionist
    December 2023 - July 2024 (7 months)
    93160 Noisy-le-Grand, France
    Remote reception and information for users Orientation and support on services, rights and procedures Management of files and transmission of information to the relevant departments
  • assurancevie
    Telephone advisor
    December 2023 - September 2024 (10 months)
    Paris, France
    Issuing quotes, customer advice, administrative data entry. Modification of guarantees, cancellations and transfers
    Travail en autonomie Service client Microsoft Office Outils bureautiques CRM

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Education

  • BTS Negotiation and Digitalization of Customer Relations Literary DEAU / Languages
    IUT A
    BTS Négociation et Digitalisation de la Relation Client DEAU Littéraire / Langues
  • Training for check-in agent & welcome agent
    Formation agent d'escale & agent welcome

Skill set

Categories