Freelancer profile translated to English.

Description

🎯 Expert manager in customer relations and operational performance with over 15 years of experience in team supervision and multi-site project management.

👥 Strong leadership, management of over 20 production projects, revenue optimization, and continuous process improvement.

🏆 Recognized for my role as a key contact at ENGIE, I combine rigor, results-orientation, and a human approach to achieve sustainable goals.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Nice (up to 50km)

Audit CPA
Sales Administration Manager
January 2026 - Today (7 months)
Paris, France
Structuring of the Sales Administration activity for a department of 11 employees (€11M annual turnover).
• Implementation of management KPIs: invoicing, productivity, cash collection, debt recovery.
• Construction of dashboards for monitoring financial and operational performance.
• Coordination with the Group's CFO to reliable invoicing processes and secure cash flows.
XPRESSIA LINK – Homeshoring
Customer Relations Project Manager
January 2016 - August 2017 (1 year and 7 months)
• Launch and management of a remote customer service (over 20 remote advisors)
• Development of scripts, training, quality coaching
Performance Management
SGSG / SITEL / MAJOREL
Customer Relations Supervisor
July 2008 - November 2014 (6 years and 4 months)
• Daily management of 10 to 20 advisors (technical support, subscriptions, complaints)
• Animation of quality challenges and personalized action plans
• Quality call monitoring and weekly coaching