Freelancer profile translated to English.

Description

Hello, I am Iharantsoa, a freelance administrative assistant with concrete experience in customer relationship management in the insurance sector.

🎓 Graduated with a degree in chemistry, I quickly reoriented myself towards a field that I am passionate about: organization, customer relations and administrative management.

💼 I worked for 12 months at Active Assurance as a customer manager, where I was in charge of the administrative follow-up of customer files, the verification of supporting documents, the updating of contracts and after-sales service.

I also worked as a teleconsultant for 9 months at Vivetic Group, thus developing my listening skills, my responsiveness and my ability to manage large volumes of information.

Languages

French
Native or bilingual
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Téléperformance,
Teleconsultant on the Orange ATH project
June 2020 - October 2024 (4 years and 4 months)
Ankorondrano, AG, Madagascar
• Daily use of IT tools such as CRM, IP telephone or online chat software to communicate with customers.
• Helping customers with the installation and handling of products.
Customer support: phone, email, chat Customer relations and remote secretarial services Data entry & document layout Data entry and updating of customer databases Customer file management (car insurance, home insurance, etc.)
ACTIVE ASSURANCE,
Customer Relationship Management in Insurance
April 2023 - June 2024 (1 year and 2 months)
Ivandry, Antananarivo, Madagascar
• Analysis of customer needs, taking into account their profile in order to offer them suitable products.
◦ Effective management of customer files and rigorous monitoring of insurance contracts.
◦ Handling telephone calls, analyzing and responding to various customer requests.
◦ Checking supporting documents for validation, processing files, requesting updated documents if necessary.
◦ Monitoring insurance contracts, contacting customers for any adjustments to be made.
Control and processing of contractual documents Customer file management (car insurance, home insurance, etc.) Data entry and updating of customer databases Customer relations and remote secretarial services Commercial
VIVETIC GROUP,
Teleconsultant on the Zeop project
February 2022 - July 2022 (5 months)
Andohatapenaka, Antananarivo, Madagascar
• Helping customers with the installation and handling of products.
• Remote assistance to customers by assessing the problem encountered and carrying out the necessary operations.